Your new company This organisation is a strategic and hands-on Operations Manager to lead a team and support with their customer journey. Your new role Your responsibilities include: Leading daily stand-ups and managing a team Overseeing the full end-to-end customer journey Identifying and implementing process improvements Ensuring regulatory compliance and scripts are FCA compliant Monitoring team performance and producing regular reports Spotting trends Meeting with auditors Collaborating across departments to enhance operational efficiency Other ad-hoc duties requiredWhat you'll need to succeed A strong background in an insurance or regulated environment, ideally personal lines insurance Proven experience in a managerial or operational leadership role A track record of improving processes and driving performance Strong analytical and reporting skills Clear communication, adaptability, and a proactive mindset What you'll get in return You will receive an excellent competitive rate for a growing business, with the opportunity to work from home and a benefits package including holiday allowance, pension and more. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)