Quality / Business Improvement Administrator
Part-Time 30 hours per week 4 days
Salary £26,000 pro rata
3 days in the office 1 day WFH after probation
5% Pension | 23 Days Holiday (pro rata)
We are looking for a detail-focused and proactive Business Improvement Administrator to join a Business Improvement team for a growing business in Halifax.
This is an excellent opportunity for someone who enjoys analysing information, improving processes and working collaboratively across departments. You will play a key role in supporting quality assurance activity and driving continuous improvement across the organisation.
The Role
Working closely with the Business Improvement Manager, you will conduct quality audits, analyse findings and support teams to implement meaningful improvements. Your work will directly contribute to raising service standards, improving operational efficiency and strengthening overall performance.
Key Responsibilities
Quality Assurance & Reporting
Conduct audits across call quality, CRM data and client meetings
Analyse findings and present clear, actionable insights
Share feedback with managers and support corrective actions
Track actions through to completion and maintain accurate QA records
Support the creation of dashboards and performance reports
Process Improvement
Contribute to the development and refinement of QA processes
Expand QA coverage across departments
Support training and staff development linked to QA outcomes
Identify opportunities to enhance quality standards and reduce failure rates
Collaboration & Projects
Act as a point of contact for QA-related queries
Build strong working relationships across teams
Provide administrative support to business improvement projects
Track milestones and flag delays where necessary
Compliance & Documentation
Ensure QA activities align with internal policies and regulations
Support audit readiness and compliance reviews
Maintain clear, up-to-date QA procedures
About You
Analytical mindset with excellent attention to detail
Confident presenting findings to different audiences
Organised and able to manage multiple priorities
Proficient in Microsoft Office, particularly Excel
Experience with CRM systems beneficial
Experience in Quality checking calls, administration or Learning and Development
Please click apply or call Rachel for more info on (phone number removed)
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK