Service Coordinator (12-Month FTC)
About the Role:
As a Service Coordinator, you will play a critical role in supporting key account clients throughout their service journey. Your responsibilities will include planning, coordinating, and ensuring the successful delivery of services. With your eye for detail and proactive approach, you will help maintain high standards and enhance customer relationships.
Key Responsibilities:
Ensure all contracted work meets client expectations and aligns with agreed KPIs.
Collaborate with the planning team to schedule work efficiently.
Identify and implement process improvements to maximize profitability.
Document access issues and liaise with clients to provide effective solutions.
Prepare and issue post-service reports within 5 working days.
Manage customer complaints and delivery issues, keeping records updated.
Conduct client review meetings and ensure follow-up actions are completed.
Support your team during absences, maintaining seamless service delivery.
Work closely with the Sales Account Manager on upselling and cross-selling opportunities.
Keep asset management information accurate and up to date.
What You Bring:
Strong experience in a customer-centric environment, demonstrating professionalism and efficiency.
A detail-oriented mindset and exceptional teamwork skills.
The ability to work independently while using your initiative to problem-solve.
A proactive approach to identifying areas for improvement in processes and client service.
A commitment to the company values of Honesty, Ownership, and Respect.
Health & Safety Responsibilities:
Produce method statements and risk assessments.
Investigate access issues, ensuring field staff can work safely.
If you are excited about making a real impact and are ready to embrace a challenge, we want to hear from you! Don't miss out on this opportunity to join a passionate team and grow your career.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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