Remote EAP Helpline Counsellor
£32,000 per annum
Full-time, Permanent
Compass Associates are proud to be exclusively partnering with a leading national provider of Employee Assistance Programmes and wellbeing solutions. Our client delivers high-quality mental health and wellbeing support services to individuals and organisations across the UK, ensuring accessible, compassionate, and effective care for those who need it most.
Key Responsibilities
* Deliver immediate emotional support via helpline calls, providing psychoeducation, signposting to external agencies, and arranging follow-up when needed.
* Conduct clinical assessments over the phone, administer psychometric tools confidently, and refer individuals for appropriate ongoing psychological or counselling support.
* Manage risk effectively, including high-risk and trauma calls, following risk policy to ensure caller safety.
* Achieve individual and team performance goals.
* Maintain accurate records and communication, updating systems promptly, handling email/web enquiries, and supporting managers or HR with helpline information.
* Contribute to team flexibility and service delivery, assisting with administrative tasks, referrals, and projects.
Skills & Experience
* Post Graduate Diploma in Counselling and/or Psychotherapy.
* Registered member of a professional body such as BACP or equivalent.
* Previous EAP experience or experience working with a fast-paced environment/KPIs.
* Resilient, calm under pressure, and able to manage risk effectively.
* Excellent interpersonal, communication, and active listening skills.
Benefits
* A supportive, inclusive, and values-led working culture
* 33 days annual leave including bank holidays, with the option to buy or sell additional days
* Auto-enrolment pension scheme with enhanced employer contributions
* Access to 24/7 EAP Counselling & GP helpline
* Life assurance and group income protection
* Health Cash Plan covering optical, dental, physio, and more
* CPD support and funded training opportunities
* Long service rewards and flexible working arrangements
Contact Details
If you are interested, please contact Jenny Marr on 0161 672 3174 or email your CV to .
Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 vouchers of your choice for successful referrals following completion of probation.
*Due to the volume of applications received, only candidates selected to progress to the next stage will be contacted*