As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry.
By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name.
Key Responsibilities
* Actively maintain and promote Compassion UK’s Christian ethos and values
* Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.
The successful candidate will have:
* Customer service experience. Demonstrated ability to engage customers and manage their inquiries effectively.
* Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.
* Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests.
* A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
* Adaptable, flexible, and resilient. Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters.
Location, hours and benefits
Office-based at Compassion House, Fleet, Hampshire
Hours
Full-time | 35 hours per week OR
Part-time | From 21 hours per week
You will be contracted to work between Monday to Saturday between 08:00 – 18:00, allowing for workload variations. However, the general working week will be Monday - Friday.
Apply by
10am on 25 January 2025
Interviews will be conducted as applications are received.
*Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies.
Please note that we can only consider applicants who presently have the right to work in the UK.
In return, you will get
Enhanced annual leave. 25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge.
Enhanced Pension scheme. 10% employer contribution to help you plan for the future.
Private medical and dental cover. Comprehensive health support for you and your family.
Income protection and life cover. Including 4x salary life insurance and group income protection.
Enhanced policies. Family-friendly leave, support for carers, and enhanced sickness leave.
Employee Assistance Programme (EAP). Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts.
Specsavers eye care vouchers. Routine eye tests and support for screen-use glasses.
Electric car scheme. Salary sacrifice scheme to support sustainable travel.
Time in lieu. Recognising your commitment and flexibility.
Free parking at Compassion House
Access to Compassion House gym. With shower facilities to support your wellbeing.
Access to the Company Shop.
Celebrating life milestones. We love to celebrate birthdays, weddings, babies and more.
Tea and Treat Wednesdays. A midweek moment to pause and enjoy together.
Fully equipped kitchen and breakout areas. Space to relax, connect and refuel.
Free tea, coffee and fruit in the office
Hot-desking freedom. Sit where you want, when you want.
Daily team prayers and devotionals. Time to reflect, worship and grow together.
Compassion updates and worship events
Smart casual dress code
Learning and development opportunities. Grow your skills through training, mentoring and coaching.
Recognition programmes. Including formal rewards, shout-outs, service awards and more.
Flexible and hybrid working. Work-life balance matters. For most office-based contracts, we offer flexible arrangements with a minimum of 40% of hours based at Compassion House in Fleet, Hampshire.