Night Porter – Location: Weston Rhyn
Primary Job Purpose
An opportunity has arisen for a Night Porter to join our team. The successful Night Porter will be customer-focused and reliable and able to work as part of a small team. They must be flexible to ensure shifts are covered and the needs of the guests and clients are met in order to provide safety and the best guest experience.
Overview
Job Title: Night Porter
Department: Porters
Reporting To: Night Supervisor
Responsibilities
* Greet all guests on arrival and provide porterage service to guests arriving at night.
* Provide cover for the reception desk and ensure duties are carried out efficiently and timely.
* In the absence of a Resort Manager/Deputy or Night Supervisor, be responsible for night-time emergency and evacuation procedures.
* In the absence of a Resort Manager/Deputy or Night Supervisor, demonstrate a comprehensive understanding and awareness of Health, Hygiene and Fire Life Safety policies and procedures.
* In the absence of a Resort Manager/Deputy or Night Supervisor, follow all procedures for left luggage.
* Ensure guests\' needs are met throughout the night.
* Handle, follow up and communicate comments or complaints, ensuring key information is passed over in the handover.
* Keep public areas of the hotel clean and tidy.
* Assist with preparations and setup for the following day\'s events.
* Confidently upsell all hotel services and facilities on offer during guests\' stay.
* Stay up to date with changes to hotel services such as menu and future events.
* Maintain knowledge of the local area to assist guests and direct them or arrange local transport when required.
* Ensure guest payments/accounts are charged accurately and provide correct documents/receipts.
* Adhere to hotel cash/credit card handling procedures and report discrepancies to the supervisor or Head of Department.
* Maintain high standard of personal appearance and hygiene, including a clean uniform at all times.
* Follow all company policies and procedures outlined in the Employee Handbook and department-specific procedures such as left luggage policy.
* Be aware of and follow all Health and Safety procedures.
This job description is not exhaustive; the role holder may be required to carry out other reasonable tasks as specified by their manager.
Qualifications
Key Skills
* Confident and approachable
* Good teamwork and ability to work well alone
* Calm under pressure with the ability to prioritise
* Excellent selling and customer service skills
* Ability to use own initiative and problem solve
* Resilience and calm attitude when dealing with face-to-face complaints
Required Criteria
* English GCSE grade 4/C or above
* Maths GCSE grade 4/C or above
* Experience of working nights
* Experience of dealing with the public
* Cash handling
Desired Criteria
* Willingness to undertake further training
* Knowledge of hospitality
* Upselling customers to other products and services
* Knowledge of Res-Diary; Ez-runner; Rezlinx
Benefits
* Discounts across the resort, including family and friends
* Free onsite parking
* Progression and career development opportunities
* Pension Scheme
* Free staff meals
* Free gym membership
* Access to wellness programmes
* Share of Resort’s service charges on monthly basis
* Extra days holiday after 2 years
Contract and Salary
* Closing Date: Monday 27th October, 2025
* Contract Type: Full-time
* Salary: £12.71 per hour
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