Based at The Inverness Castle Experience
Please note these are Relief Positions with flexible, as and when required hours of work.
This is an exceptional opportunity to join this world class visitor attraction with previews from 10th December and it’s formal grand opening in January 2026. You will share wonderful stories of Highland folklore, people, culture and landscape.
You role is to help every visitor feel welcome, supported and inspired during their time at The Inverness Castle Experience. Primarily working in visitor services, you may also support in food & beverage or retail. You’ll play a key part in delivering excellent service, maintaining high standards across public areas, and ensuring each visit is safe, smooth and memorable.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Promote a positive and collaborative working environment that reflects High Life Highland’s i-care values and supports the Charity’s purpose of Making Life Better – helping colleagues feel valued, work effectively together, and deliver great experiences for our visitors.
2. Deliver a high standard of customer service in your assigned area of work, whether that’s visitor services, retail or food and beverage, and contribute to the wider team by supporting other areas when operational needs require it.
3. To ensure service excellence and professional presentation standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
4. Ensure your work area is always kept safe and secure by following site procedures, staying alert to potential risks, and reporting any incidents, hazards or concerns in line with our health and safety policies.
5. Assist with the delivery of group visits and private functions by preparing spaces, providing a welcoming presence during the event, and supporting with clear-up afterwards.
6. Maintaining accurate records and carry out administrative tasks as required.
7. Operate till systems, booking platforms and other relevant tools, including processing payments, confidently and accurately in line with training and procedures.
8. To assist with ensuring the security and safety of the Inverness Castle Experience and its grounds, in liaison with all other staff.
9. Ensure high standards of cleanliness across public areas, including toilet facilities, by reporting issues promptly and carrying out routine tasks where appropriate, in conjunction with our dedicated cleaning team.
10. Attend and undertake any training online or in person.
11. Contribute to our commitment to sustainability by working in an environmentally responsible way – including minimising waste, conserving resources, and supporting our Green Tourism goals.
12. Work on a rota basis by agreement. Shift will include some evenings, weekends and bank holidays.
We look forward to receiving your application.
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