A friendly and professional Financial Services company based in St Albans are looking for a Customer Service Advisor to join a friendly and welcoming team.
This is a busy and interesting role where you will be dealing with customers over the phone.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future.
What’s in it for you:
1. Salary: up to £24k
2. Hours: Monday to Friday 9-5.30
3. 20 days holiday which rises 1 day per year up to 25 days
4. Life Assurance
5. Sickness cover
6. Excellent training
7. Social events
8. Friendly and welcoming team
9. Career progression
Key Responsibilities:
10. Providing a first-class service to clients in response to enquiries or instructions by telephone
11. Provide an excellent standard of service
12. Deal with correspondence to and from clients as necessary
13. Process general administration, account amendments and new business inputting
14. Work as part of a team, assist colleagues if directed
15. Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly
16. Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary
17. Achieve and succeed service standards on call answering and missed calls
What the employer is looking for:
18. 1-2 years’ Customer Service experience
19. Experience within Financial Services industry is preferred but not essential
20. Minimum qualifications of GCSE standard or equivalent
21. Experience of at least 1 year within administration
22. Good interpersonal, organisational and communication skills
23. Ability to work to tight deadlines in a pressurised and fast-moving environment
24. Ability to adapt to change with a flexible approach
25. Strong communicational skills and good attention to detail
26. Proficient in Microsoft Excel and Word