Job Title: Response & Voids Manager
Location: Wisbech and surrounding areas
Contract: Permanent
Salary: £50,000k per annum
About the Role
We are seeking an experienced Response & Voids Manager to join our social housing team in Wisbech. You will be responsible for supervising day-to-day responsive repairs and maintenance activities, ensuring works are completed safely, on time, within budget, and to a high standard.
This role is key to delivering an effective, customer-focused repairs service that meets regulatory requirements and improves the quality of homes for our residents.
Key Responsibilities
* Supervise in-house operatives and/or contractors delivering responsive repairs, voids, and planned maintenance
* Allocate and manage daily workloads to ensure service targets and KPIs are met
* Carry out pre and post inspections of repair works to ensure quality, safety, and value for money
* Ensure compliance with health & safety legislation, risk assessments, and method statements
* Monitor materials, stock usage, and costs to control budgets effectively
* Act as an escalation point for complex repairs, complaints, and resident issues
* Liaise with residents, housing officers, contractors, and other stakeholders to coordinate works
* Ensure repairs are delivered in line with statutory requirements, including gas safety, electrical safety, and building regulations
* Maintain accurate records using housing management and repairs systems
* Support operatives with training, performance management, and continuous improvement
About You
* Proven experience supervising repairs and maintenance services, ideally within social housing or property maintenance
* Strong technical knowledge of building maintenance and responsive repairs
* Sound understanding of health & safety, CDM regulations, and compliance requirements
* Excellent organisational and problem-solving skills
* Ability to lead, motivate, and manage trade teams or contractors
* Good IT skills and experience using repairs or asset management systems
* Proven experience managing responsive repairs and/or voids services within social housing or property maintenance
* Strong contractor management and performance monitoring experience
* Knowledge of housing legislation, compliance requirements, and asset management principles
* Full UK driving licence (for site visits)
If you are interested please contact Maryrisa or Holli on 01603 984879
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