Job Title: 2nd Line IT Support Engineer
Join to apply for the 2nd Line IT Support Engineer role at My Capital Advance.
We are seeking a driven, ambitious, and professional IT Support Engineer looking for growth and rewards, to join a company that makes a significant difference in the lives of learners.
About Us
Joskos Solutions is the trusted ICT partner for schools, delivering outstanding service and support with education at the core of our mission. Our vision is to become the UK's most trusted provider of ICT support and infrastructure services to educational organizations, setting benchmarks for service excellence in the sector.
Key Responsibilities
* Providing senior technical support to education sector clients
* Ensuring continuity and efficiency of ICT networks
* Managing and maintaining client network environments
* Building strong relationships with key technical contacts at client sites and third parties
Required Skills and Qualifications
* Qualifications such as MCSA, AZs, and ITIL are highly beneficial
* Strong knowledge of Windows OS (10 & 11)
* Experience with Azure & Intune
* Excellent PC troubleshooting skills
* Ability to configure, troubleshoot, and maintain Windows Server OS
* Active Directory setup and troubleshooting
* Understanding of virtualization concepts
* Good networking knowledge, TCP/IP, and subnetting
* Familiarity with backup solutions, including VM-level backups
* Experience with deployment solutions such as WDS, MDT, SCCM
* Understanding of managed wireless solutions and security protocols
* Knowledge of mobile device integration with Windows networks
* Experience with Office 365, Exchange 365, and Papercut
* Experience with web filtering products and managed antivirus systems
* Previous experience in the education sector or MSPs is advantageous
* Professional and customer service-oriented mindset
* Solved problems with solutions-oriented approach
Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industry: IT System Training and Support
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