Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn and Holiday Inn Express located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a Reservations & Events Coordinator with a strong background and proven experience in meetings and events. Based at our Holiday Inn Bristol City Centre, you will support the Revenue, Reservations & Events Manager across three properties: Bristol City Centre, Bristol Airport, and Cardiff Airport.
This is an exciting opportunity to join a growing employer with the passion and drive to deliver first-class service and an outstanding employee experience.
This role is very hands' on and will require you to deal with all types of enquiries. You will be assisting our clients with individual and group bedroom bookings and also handling meeting and events bookings from initial enquiry to final details. You'll ensure that all our clients' meetings and events run smoothly - acting as both brand ambassador and trusted partner. You will be vital in driving our brand standards forward and implementing changes to assist in providing profit growth whilst ensuring that our guests receives a true hospitality that our hotels believe in.
Join us and enjoy our excellent benefits such as:
Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
Employee Assistance and Welfare Program
Health Plan
Life Insurance
Cashback and discounts on the leading high street retailers
Complimentary Meals on duty
Employee of the Month and Employee of the Year celebrations
Recommend a friend scheme
Excellent Training & Development
What will your key responsibilities and duties be:
Ensure that our Bedroom and Events bookings are entered into the system, and accurate function sheets are produced
To assist in supervising our small but mighty team by ensuring the smooth delivery of daily tasks, providing effective leadership, training and to support our company objectives
Work closely with our Cluster Revenue Manager, General Managers and Cluster Sales Manager to ensure revenue and sales are maximised
Continue to support our key relationships with the third-party booking agents
Producing weekly and monthly reports
Actively involved in inventory management
Be involved in pricing decisions
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Job Requirements:
Experience in a branded hotel would be a bonus!
Revenue/sales hungry and target driven individual, who is looking to make a real difference to our hotels.
Attention to details, by ensuring that each functions sheet for our conference and events have all the relevant details included in order to deliver a seamless experience.
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team
Excellent communication skills; good organisational and administrative skills, proficient in Microsoft Word and Excel
Willing to work a flexible schedule including evenings, weekends, and bank holidays.
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
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