Job overview
Purpose of Role:
To provide dedicated, continuous supervision and support to a patient identified as requiring 1-to-1 security due to risks such as aggression, absconding, self-harm, or vulnerability. The role ensures the safety of the patient, staff, and others within the hospital environment.
Main duties of the job
1. Continuous Supervision
* Maintain constant observation of the assigned patient to ensure safety and prevent incidents such as absconding, self-harm, or aggression.
Risk Prevention
* Identify and respond to potential risks or triggers.
* Intervene early to de-escalate situations using approved techniques.
Patient Escort
* Safely accompany the patient during movements within the hospital (e.g., to appointments, wards, or outdoor areas), ensuring secure and controlled transitions.
Incident Management
* Respond promptly to any incidents involving the patient.
* Support clinical staff during emergency situations or behavioural escalations.
Communication
* Maintain clear and professional communication with nursing and medical staff.
* Report any changes in patient behaviour, mood, or condition.
Documentation
* Accurately record observations, incidents, and interventions in line with hospital procedures.
* Complete handover notes for continuity of care.
Safeguarding & Confidentiality
* Adhere to safeguarding protocols and maintain patient confidentiality at all times.
Professional Conduct
* Maintain a calm, respectful, and non-judgmental approach.
* Uphold hospital values and standards of behaviour.
Compliance
* Follow all relevant policies, including infection control, health and safety, and restraint protocols.
Working for our organisation
Working in security at Blackpool Teaching Hospitals NHS Foundation Trust means being part of a dedicated team that plays a vital role in maintaining a safe, secure, and supportive environment for patients, staff, and visitors. As part of the wider OneLSC shared services programme, our security operations benefit from collaborative innovation and streamlined practices across multiple NHS trusts in the region. The role combines frontline responsibility with strategic input, offering opportunities to work with advanced CCTV systems, incident response protocols, and safeguarding procedures. Team members are valued for their professionalism, vigilance, and commitment to upholding NHS values, making it a rewarding and respected career path within the Trust.
Detailed job description and main responsibilities
1. Patient Supervision & Safety
* Maintain constant visual and physical proximity to the assigned patient.
* Monitor for signs of distress, agitation, or risk behaviors (e.g., self-harm, aggression, absconding).
* Intervene promptly and appropriately to prevent harm or escalation.
2. Escort Duties
* Safely escort the patient to and from clinical areas, diagnostic appointments, or outdoor spaces.
* Ensure secure transitions between departments while maintaining dignity and privacy.
3. Incident Response
* Act as first responder to behavioral incidents involving the patient.
* Support clinical staff in managing challenging behavior using approved de-escalation and restraint techniques if necessary.
* Complete incident reports accurately and promptly.
4. Communication & Collaboration
* Liaise regularly with nursing, medical, and security teams regarding patient status and risk factors.
* Participate in handovers and multidisciplinary briefings.
* Report any changes in patient behavior, mood, or condition.
5. Documentation
* Maintain clear and accurate records of observations, interventions, and incidents.
* Complete daily logs and contribute to risk assessments as required.
6. Professional Conduct
* Uphold a calm, respectful, and non-judgmental approach at all times.
* Maintain professional boundaries and adhere to hospital values.
* Wear appropriate uniform and identification.
7. Compliance & Safeguarding
* Follow all relevant hospital policies, including safeguarding, infection control, and health & safety.
* Ensure patient confidentiality and data protection standards are maintained.
8. Training & Development
* Attend mandatory training sessions (e.g., PMVA, MAPA, safeguarding).
* Stay updated on best practices in patient safety and behavioral management.
Person specification
Experience and Knowledge
Essential criteria
* Customer service / Customer care
* Computer literacy
* Legislation
* ACT (Action Counters Terrorism)
* Experience of working within a security environment
* Experience with dealing with Conflict situations
* Experience of working in a large organisation
Desirable criteria
* Awareness of NHS / hospital security policy
* Good knowledge of hospital environment
* Health & Safety Awareness
* Experience of NHS Security
* Proven ability in a Security services role
* Experience of Security systems and equipment (Ex. CCTV/Intruder/Fire Alarms)
Skills and Abilities
Essential criteria
* Able to act on own initiative and make autonomous quick decisions
* To have a flexible approach
* Interview and report writing experience
* Experience of investigations
* Willing to embark on Professional Development
* Excellent communication skills
* Interpersonal skills
* Ability to deal with individuals at all levels internal and external to the Trust
* Able to prioritise and work to deadlines
* Computer literate
* Ability to travel across Trust sites
* Able to present evidence in court
* Carry out all roles within the HST when and as necessary
* Good Technical/IT Skills
* Good Written English
* Helpful & friendly
* Shows Empathy
* Problem Solving
* Good fitness level due to fast bleeps and patrols
* Works well within a TEAM
* Good communicator
* Good people skills
* Good personal qualities
* Good personal skills
Education/ Qualifications
Essential criteria
* Conflict Management & Communication Skills
* Level 2 Physical Intervention or higher
* Level 2 SIA Door Supervisor Licence
Desirable criteria
* Level 2 SIA Door Supervisor CCTV Licence Desirable
* Accredited Security Qualification (NVQ/LV2) or willing to work towards.
* Security/Police/Armed Forces related qualification