Restaurant & Retail Manager
Barton upon Humber
£30k to £35k Depending on experience
Daytimes only, no evening service
Occasional events may require evening management
Reports to: Centre General Manager / Owner
Key Responsibilities
Restaurant Management:
Oversee all aspects of the café/restaurant including breakfast, lunch, coffee & cake service.
Manage front-of-house (recruiting, training, scheduling, performance management).
Ensure high standards of food quality, presentation, service, hygiene and safety (compliance with Food Safety Act, allergen regulations, health & safety).
Monitor and control costs (food & beverage cost, labour cost), manage kiosk/point-of-sale, shift-reporting.
Develop menu ideas (in liaison with chef), seasonal offers, coffee & cake specials, themed events (e.g., Christmas menu) to drive income.
Ensure the restaurant space is welcoming, well-presented, clean, and aligns with the overall brand vibe of the garden centre.Retail Management:
Overseeing our two small retail departments.
Work as part of the buying/procurement team to maintain fresh, relevant product ranges and compelling displays.
Lead the retail sales team: recruit, train, motivate, set targets, manage performance.
Monitor inventory, stock levels, pricing, margin, shrinkage/ waste, seasonal transitions.
Ensure visual merchandising and store layout deliver a premium visitor experience.
Collaborate with marketing/promotions to support seasonal campaigns, events and cross-promotion between restaurant and retail.Leadership & Commercial:
Set clear performance targets for both restaurant and retail staff.
Lead by example in customer service: greet and engage visitors, maintain high standards.
Forecast, budget and help deliver growth in footfall, average spend and repeat business.
Manage and develop direct reports: identify training and development needs, build a strong team culture.
Ensure all operations comply with relevant regulatory requirements (food safety, fire safety, health & safety, licensing if applicable).
Work closely with the site team to leverage the unique setting to drive additional visitor experience.
Be flexible / hands-on: during busy periods you may be expected to step in on the floor, serve customers, assist with stock, etc.Skills, Experience & Attributes
Proven management experience, running a successful Front of House restaurant team is essential.
Excellent customer service ethos: high standards and attention to detail.
Skill in building and leading teams: hiring, training, motivating, performance managing.
Experience in food service operations: food safety, kitchen/FOH operations, menu development.
Retail experience: buying, merchandising, stock/inventory management, visual presentation.
Ability to think strategically and operationally: plan growth, deliver day-to-day excellence.
Strong communication and interpersonal skills.
Comfortable working in a dynamic environment.
Highly organised, flexible, and able to handle multiple responsibilities and shifting priorities.
Own transport would be desirable due to the location of the business.Qualifications
A relevant qualification in Hospitality, Retail Management, Business or equivalent experience is desirable.
Food Safety Certificate (Level 2 or higher) required.
Health & Safety qualification (or willingness to obtain) desirable.
Familiarity with EPOS systems, stock control systems, retail analytics.What We Offer
A key leadership role in a unique lifestyle destination.
Competitive salary (to be determined).
Unique Daytime lifestyle within Hospitality
Opportunity to shape and grow both the restaurant and retail offering.
Friendly, supportive team environment.
Free onsite parking.If you are interested in the above role please send your cv to (url removed)