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It service desk lead: sla-driven incident & itil champion

Wigan
Evolve BG Ltd
Service
€52,500 a year
Posted: 13h ago
Offer description

Evolve BG Ltd in Wigan is seeking a Service Desk Manager to lead the 1st Line Support Team, ensuring effective IT support servicing for stakeholders. This role involves oversight of service desk operations, SLAs, and driving service improvements while working within ITIL standards.

The ideal candidate will possess proven service desk management experience, strong leadership skills, and understanding of ITIL frameworks. Evolve offers a competitive compensation package and a collaborative work environment.

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