Based in Basildon, Monay – Friday 9-5 (hybrid option upon completion of training)
Salary range £25k-33k subject on experience
2 years’ experience in a similar role.
Start ASAP for training ahead of staff member leaving us to go travelling.
. Customer & Sales Support
* Respond to customer SeaFreight inquiries regarding rates, transit times, and service options (air, road, and multimodal). Sea Import experience essential, export advantageous.
* Prepare and issue accurate freight quotations based on carrier tariffs, internal guidelines, and profit margins.
* Follow up on quotations to convert leads into bookings.
* Assist the sales team with pricing, presentations, and customer-related documentation.
2. Coordination Between Departments
* Liaise with operations, sales, and customs teams to ensure proper handling of customer shipments.
* Work closely with carriers, agents, and service providers to gather rates and service details.
* Support the onboarding of new customers by coordinating with internal stakeholders.
3. Commercial Administration
* Maintain updated pricing files, carrier contracts, and rate sheets.
* Record sales activities, customer communications, and quotation outcomes in the CRM system.
* Track and report on commercial performance metrics (hit rates, volumes, new business, etc.).
5. Customer Relationship Management
* Support account management by handling routine customer queries.
* Ensure customer satisfaction through prompt response and proactive communication.
* Escalate customer issues to the commercial manager when necessary.
Required Skills & Qualifications
* Experience in freight forwarding, logistics, or supply chain (typically 1–3 years).
* Strong understanding of international shipping (air, sea, road), Incoterms, and basic freight pricing.
* Excellent communication and negotiation skills.
* Strong organisational abilities and attention to detail.
* Proficiency with MS Office (Excel, Outlook) and CRM systems. Cargo Wise experience advantageous
* Ability to work under pressure and manage multiple priorities.