Job overview
The Quality & Safety Facilitator will be responsible for the administration and monitoring of Quality and Safety related issues specifically focussing on patient safety and patient experience, whilst adhering to the Trusts quality standards. They will work closely with the Divisional Quality and Safety Lead, Divisional Director of Nursing, Clinical Quality and Safety Leads, fellow Quality & Safety Facilitators, Matrons and Ward Managers.
The post holder will be an integral part of the quality and safety team and help to drive forward, and improve quality within Diagnostic & Clinical Support Division by working with internal and external colleagues.
They will be responsible for providing practical support to the
division to help them take forward the quality and safety agenda, ensuring effective systems are in place to manage risk and other patient safety and patient experience linked issues within the division
Main duties of the job
Patient safety: support and advise the division in developing systems and processes that enable risk identification and management at specialty level. To work with clinicians and key staff to ensure thorough investigations are carried out in line with PSIRF, with robust actions plan for monitoring and assurance, reporting to committees. To be responsible for administration and monitoring of mortality reviews. To be responsible for administration and monitoring of audits and their actions plans. Monitor the sharing of all lessons learned through various QS portfolio and escalation. Monitoring and implementations of clinical effectiveness. To assist the division in whole aspects of patient experience. Monitoring of health and safety incidents, RIDDOR, and escalation when needed,
Working for our organisation
East Lancashire Hospitals NHS Trust is committed to providing safe, effective, and compassionate care to the communities we serve. We place great importance on supporting our staff, recognising that they are our greatest asset. By joining our organisation, you will become part of a diverse and inclusive workforce that values teamwork, innovation, and continuous improvement.
We actively promote flexible and agile working arrangements, enabling staff to balance professional responsibilities with personal commitments. Our culture encourages learning and development, offering access to training, career progression opportunities, and support for professional growth. Staff wellbeing is a priority, with a range of initiatives and resources available to help colleagues feel supported and valued.
Working within the Diagnostic & Clinical Support Division, you will contribute directly to strengthening governance processes and ensuring high standards of quality and safety across our services. This role provides the opportunity to make a meaningful impact on patient care and service delivery, while being part of a supportive team that is dedicated to excellence.
Detailed job description and main responsibilities
The Quality & Safety Facilitator will provide essential governance support to the Diagnostic & Clinical Support Division, ensuring that incidents, complaints, and risks are monitored, reviewed, and reported in a timely and accurate manner. The post holder will work closely with the Divisional Quality Governance Lead in supporting divisional managers and clinical teams, to strengthen assurance processes and maintain compliance with Trust standards.
Key Responsibilities:
* Support the Division in the management of incidents, complaints, and risks, ensuring timely review and escalation.
* Support the Divisional Quality Governance Lead in preparing and maintaining accurate reports for Trust‑wide Committees and Divisional governance meetings.
* Monitor divisional risk registers, ensuring actions are tracked, updated, and completed within required timeframes.
* Assist in the coordination of governance processes, including audits, compliance monitoring, and quality improvement initiatives.
* Provide administrative and analytical support to governance lead, enabling effective oversight of quality and safety issues.
* Liaise with clinical and operational teams to ensure governance processes are embedded and understood across the Division.
* Contribute to the development of systems and processes that improve efficiency, accuracy, and resilience in governance reporting.
* Uphold Trust policies, procedures, and values, promoting a culture of safety, accountability, and continuous improvement.
* Work flexibly under the Agile Working Policy, balancing home working with on‑site attendance as required by service needs.
Person specification
Qualifications
Essential criteria
* GSCE or equivalent level of English Grade C or equivalent level of skill
* Educated to Level 3 standard
Desirable criteria
* ECDL or equivalent
* Degree/Level 5 study
Experience
Essential criteria
* Experience of working with senior managers, usually around five years
* Proven working knowledge of Microsoft Office including word, excel and power point and knowledge of database packages
* Experience of delivering a customer focused service
* Experience of scheduling, participating and accurately meeting minutes and outcomes
Desirable criteria
* Understanding of project and change management
Knowledge
Essential criteria
* Demonstrable planning and organisational skills and ability to pay attention to detail
* Excellent time management skills and ability to manage competing or conflicting priorities effectively
* Ability to work on own initiative and to take responsibility for specific work projects
* Effective organisation, co-ordination and facilitation skills
* Ability to analyse information in order to reach an accurate conclusion to inform recommendations
* Demonstrable knowledge and understanding of the governance framework and the NHS Complaints Procedure.
* Working knowledge of issues around patient confidentiality, the Data Protection Act and/or Freedom of Information Act
* Effective oral and written communication skills in particular an ability to produce well written clear, concise reports, briefing papers and correspondence to both internal and external agencies
* Ability to provide effective professional relationships with managers, clinicians and other staff
* Working knowledge of the Patient Safety Incident Response Framework (PSIRF)
Desirable criteria
* Experience of providing training to small groups of staff
Personal
Essential criteria
* Evidence of continuing personal development and commitment to undertake further training and development as required within the role
* Confident to represent the Divisional Management Team when required
* Demonstrate personal drive and energy, passion, enthusiasm and commitment
* Ability to use initiative to work unsupervised, manage own time effectively and prioritise workload
* Ability to meet strict deadlines and execute tasks to completion
* Demonstrate tack, diplomacy and confidentiality to deal with difficult and/or sensitive matters
* Ability to work effectively as part of a team
* Ability to work flexibly in order to meet the needs of the service