Schedule
Nights
Job Introduction
As Security Operations Centre Manager, you will ensure a highly effective and efficient Security Operations Centre (SOC) that operates 24/7/365, in accordance with the Selfridges SOC Standard Operation Procedures and in alignment with applicable British Standards and Legislation. Providing overall leadership to a large SOC Team of Analysts. As Security Operations Centre Manager you will manage the day‑to‑day monitoring and integration of all key systems including CCTV, alarms, travel, media, social media, building management and fire safety across all locations. You will be responsible for centralised incident reporting and escalation, responding effectively to incidents and escalations, and participating in incident & crisis management, exercises, tests and training as required by the SBRM. You will develop and establish SOC policy, procedures, standards and measurements across all key locations and subsidiary control rooms, and lead on innovation by implementing controls and measures that reduce stock loss in all key locations.
Responsibilities
* Recruit and train SOC personnel on appropriate security policy and SOC procedures, embedding and owning a positive culture and awareness across all locations.
* Establish solid and collaborative working relationships with Security Managers, LP Managers, Investigations Managers and Financial Crime Managers to collaboratively combat all loss and crime.
* Build effective relationships with external parties such as Police, the National Crime Agency and Crime Prevention agencies, collaborating to share good practice.
* Prepare and control the budget for SOC operations to ensure delivery of operational excellence.
* Produce period reporting and analysis for the Senior Business Resilience Manager as required.
About You
A leader who is naturally pragmatic, enthusiastic and motivational, able to influence and inspire change when necessary. Experienced in developing and embedding effective security strategies in a retail environment and SOC policies and procedures. A great communicator, able to manage multiple stakeholders and engage people at every level of the business, influencing change where necessary. Calm under pressure and capable of giving clear guidance in times of crisis. Proficient with IT, security systems and other communications. Fully knowledgeable of compliance with all associated statutory regulations and legislation. An example of our values, a trusted and respected colleague at Selfridges.
Qualifications
* Front‑line SIA licence and CCTV SIA Licence.
* Experience developing and embedding security strategies in a retail environment and SOC policies and procedures.
* Strong communication and stakeholder engagement skills.
* Ability to remain calm under pressure and provide clear guidance during crises.
* Proficiency with IT, security systems and communications.
* Full understanding of compliance with all statutory regulations and legislation.
Location: Primark Oxford Street East (Tottenham Court Road)
Salary: £32,222 + £4,000 OS Allowance (with 31 days annual leave & pension)
Contract: Full‑Time, 5 nights on then 3 off
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