Organisation: Leicestershire County Council
Work Location: Coalville High Street Office, LE67 3EA
Salary: Grade 7£26,832 – £28,146 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: 18.5 hrs per week (Wednesday ., Thursday and Friday. Initial training will take place on Monday, Tuesday and Wednesday morning)
Contract Type: Permanent
Closing Date: 1st May 2026
Interview Date(s): w/c 11th May 2026
About the Role
An opportunity has arisen for a well-organised and resilient individual to join the Children and Family Services as a Social Work Co-ordinator in the Business Support Team. This role is part of the wider Business Support Service and as such an important part of this role is to provide back up to colleagues across locality areas and to assist in handling urgent work on a day-to-day basis.
Main duties and responsibilities:
1. Maintain accurately and keep up-to-date, a range of computer-based monitoring systems to support service areas. Use these databases to produce ad hoc summaries and analyses of information, involving manipulation of data and creating new spreadsheets as required, to ensure the need for timely accurate and complete information, including CFS Software Systems as directed by managers.
2. To ensure that incoming and outgoing correspondence and generic inboxes and duty lines are appropriately managed/ recorded/ tracked/ progressed and prioritised in accordance with service requirements.
3. To compose and send out routine correspondence, emails, reports, minutes, and other such documentation.
4. To have responsibility for the supervision, training, and development of a Business Support Assistant in their team including the allocation of work, ensuring deadlines are met, checking quality of work, and dealing with queries. Under direction of the Senior Business Support Officer and Business Manager, undertake absence management, disciplinary and behaviour at work action.
5. Under direction of their managers, liaise with workers regarding the setting up of contacts and creating contact rotas. Maintaining diaries, exploring, and booking suitable venues, recording risk assessments, booking transport, liaising with participants, and maintaining records. Ensuring that the correct reports are available from partner agencies in the right format in relation to any meetings arranged.
6. Collect, interpret, and maintain statistical information including Health Assessments, medicals, and dental records, undertake a range of financial routines including BACS payments, petty cash and purchases and monitor budgets associated with service requirements.
7. Provide advice and/or information relating to the social work teams as required, including to partner agencies and members of the public.
For information on our approach to the recruitment of ex-offenders, please see our .
About You:
To apply for this post you must:
8. Recognised Academic Qualifications. 'GCSE', 'A' Levels, Vocational Quals, Professional/Further Education Quals in relevant area. NVQ 2 in Business Administration or equivalent. Or equivalent level of relevant experience.
9. Good computer skills, including MS Word, Excel, with the ability to use spreadsheets and perform basic data analysis. To give evidence of establishing and maintaining manual and electronic admin systems.
10. Excellent organisational and customer care skills with good written and oral communication skills. Ability to communicate clearly and accurately by telephone, in person or in writing to a wide range of people (internal and external).
11. Experience of working in an administrative, financial and secretarial setting.
12. Able to produce accurate work to deadlines and give evidence of numeracy, literacy and statistical analysis skills.
13. Able to work effectively as a member of a team and manage staff.
14. Ability to prioritise own workload and work under minimum supervision, with a flexible approach to changing deadlines and priorities
In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a .
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Sharon Wright – Senior Business Support Officer
Telephone: 0116 305 5966
Email:
section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal:.
By applying for this post, you agree to our .