Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Customer Entertainment Associate (FTC June - September).
Be part of the movement – and play your part.
About the role
As a Customer Entertainment Associate at DFDS, you will be at the heart of creating unforgettable experiences for our guests, especially our youngest travellers. Bringing characters like Jack the Pirate to life, you’ll lead engaging, interactive activities that delight families and elevate the onboard and portside atmosphere. With a flair for performance and a passion for hospitality, you’ll work closely with Marketing and Customer Experience teams to ensure every moment is filled with fun, surprise, and personalised service—turning ordinary journeys into cherished memories. This role requires you to work any 5 from 7 per week, on a 7-12 hour variable shift (including weekends).
You will be responsible for
* Portraying Jack the Pirate and other DFDS mascots to entertain children and families both onboard vessels and at port terminals.
* Leading themed games, storytelling sessions, arts and crafts, and other engaging activities as part of the Jack & Pirate Island experience.
* Collaborating with the Marketing and Social Media teams to develop and promote guest experiences, including participating in photos, videos, and live events.
* Interacting with passengers to gather feedback via surveys, and promptly escalate any service-impacting issues to the Customer Experience Manager.
* Traveling to various DFDS locations to support entertainment events, seasonal activations, and promotional campaigns across the passenger network.
About you
You're energetic, outgoing, and passionate about delivering unforgettable experiences for families and children. You thrive on creating joyful, positive interactions and love engaging with guests of all ages. Whether you're performing in character as Jack the Pirate or bringing energy to a live event, entertaining comes naturally to you. You're adaptable and flexible, happy to work shifts across weekdays, weekends, and holidays, and you bring a creative flair to everything you do—always on the lookout for new ways to surprise and delight our guests.
Collaboration is second nature to you, and you work well with teams across departments like Marketing and Customer Experience. You're proactive, self-motivated, and take initiative in both everyday guest interactions and large-scale promotional events. Comfortable in the spotlight, you’re confident representing DFDS at public events and trade fairs. You’re also ready and willing to travel across our network, bringing your enthusiasm and expertise wherever it’s needed to help create memorable moments for our guests.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
* Life assurance cover
* Contributory company pension scheme
* Holiday Purchase Scheme
* Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
* Full employee assistance programme including:
* Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
* Huge range of retail discounts from high street and online retailers
* Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
* Access to Breeze, our award-winning Wellbeing platform.
* Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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