Job Description
Job Description
We're looking for a proactive Dynamics 365 Support Analyst to join a well-established IT and Dynamics service provider. The role involves supporting a variety of client environments across cloud and on-prem setups, providing prompt issue resolution and system enhancements. You'll work closely with customers and internal teams, helping to customise and develop Dynamics 365 solutions, while also contributing to project delivery.
This role offers exposure to the full Microsoft stack and is ideal for someone with experience supporting or customising internal CRM systems who is looking to advance into consultancy or technical development.
Roles and Responsibilities
* Handle incoming support tickets and service requests through Dynamics 365
* Investigate and troubleshoot issues via phone, email, or occasional onsite visits
* Customise and configure D365 environments - including fields, forms, workflows, and permissions
* Manage service requests in line with SLAs, escalating where necessary
* Assist with customer onboarding and D365 implementations
* Participate in project work and system improvements
* Identify opportunities for service or solution enhancements
* Maintain clear communication with customers and internal stakeholders throughout
Skills and Qualifications
* Experience customising Dynamics 365 (e.g. forms, business rules, security settings)
* Good understanding of data handling: exporting, cleaning, and importing records
* Minimum 2 years' experience in a desktop or application support role
* Clear verbal and written communication skills
* Ability to work independently and as part of a small team
Desirable Skills
* Familiarity with Power Apps and Power Automate
* Understanding of Active Directory and Microsoft 365 Admin tools
* Exposure to JavaScript; interest in learning C#, React, HTML, and CSS
* Previous experience supporting CRM platforms
Benefits
* Hybrid working (office attendance required during probation)
* Tailored mentorship aligned with your career goals
* Training opportunities in development and consultancy pathways
* Exposure to multiple industries and business sizes
* Be part of a supportive and growing team