Job Description
Operations Manager - Facilities
Bristol
£38,000 and Bonus
Are you a seasoned professional in the field of cleaning management with a passion for excellence and an eye for detail? Are you ready to take the next step in your career and join a market-leading facilities services business?
Our client is a well-established, market-leading facilities services business known for delivering top-tier services to a diverse portfolio of clients. With a commitment to excellence and a dedication to the highest standards, they are looking for an Operations Manager to lead their diverse portfolio of operations in the Bristol area.
As the Operations Manager, you will be responsible for ensuring the professional management of customer site(s) for the services provided. You will work collaboratively with your teams to ensure we keep our customer promises and do so to the highest possible standard. You will ensure all Site Supervisors, Team Leaders, and Operatives within your responsibility are aware of their duties and provide services to the best of their capabilities.
Responsibilities
* Manage, evaluate, motivate, and monitor staff performance using leadership principles.
* Work within a strict department budget to deliver outstanding yet efficient performance.
* Help achieve and exceed revenue targets through cross-selling of additional services.
* Help achieve and exceed contract profit targets through meticulous financial control of spending.
* Develop new business supporting the department's strategic growth.
* Deliver effective team management, coordinating multiple resources across various locations. Lead & motivate field-based teams to ensure efficient operations.
* Implement robust practices aligned with company policies, procedures, and HSEQ standards.
* Collaborate with the Senior Operations Manager to ensure customer satisfaction.
* Ensure quality standards through regular audits and inspections using digital tools; provide feedback to Senior Operations Managers.
* Recruit, onboard, and train new starters, providing them with the knowledge to excel.
* Comply with health & safety regulations and policies, including insurance provisions; assist in implementing new systems.
* Develop positive solutions to challenges.
* Lead by example with a hands-on approach when required.
* Ensure proper processing of scheduling, wages, and budgets.
* Assist with the implementation of new contracts and handovers as directed.
Candidate requirements
* Experience managing people and staff.
* ILM Level 3 qualification desirable.
* IOSH Managing Safety certification required within the first 12 months; demonstrate excellent knowledge of health & safety in the workplace.
* Proficiency in O365.
* Excellent understanding of cleaning processes and systems.
* Ability to communicate effectively with clients face-to-face and via written communication.
What’s in it for you?
* Competitive salary of £38,000 + Bonus.
* Opportunity to work with a market-leading facilities services company.
* Career growth and development prospects.
* Supportive and collaborative work environment.
* Chance to make a significant impact on facility cleanliness and safety.
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