The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant to join our Residences Team, providing friendly, efficient, prompt, and professional service to Residences Tenants while adhering to the objectives, performance, and quality standards established by The Peninsula London Residences. The role involves covering the duties of the Concierge when required, providing leadership, supervision, and training to ensure compliance with departmental goals, objectives, and standards, in coordination with other departments and partners.
Why Join Us
* An exceptional opportunity to join our high-profile flagship hotel and residences in London.
* The Peninsula Residences promote luxury service, dedication to our residents, and commitment to our employees.
* Join our award-winning group, working alongside a highly experienced team.
Key Accountabilities
* Assist Residents with obtaining services related to their apartments, in accordance with the lease, contractual arrangements, Tenant's Handbook, and Residences Policies and Procedures.
* Support the team in delivering concierge services, including manual or other tasks.
* Handle telephone, email, and in-person requests, providing detailed information about concierge services. Anticipate and exceed Residents' needs.
* Park cars when required.
General Requirements
* Minimum 1-2 years of experience in Hospitality or Residential Environment.
* Excellent command of English with confident communication skills; a second language is an advantage.
* Computer literacy, problem-solving, and multitasking skills.
* UK Driving License and experience driving luxury cars.
We look forward to receiving your CV and will contact suitable candidates directly.
Contact Us
Scan or click (on mobile) the QR code to chat directly with our People and Culture team.
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