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Apply to: Customer Quality Engineer Apprentice
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Customer Quality Engineer Apprentice
Apply From: 12/04/2025
Learning Provider
Delivered by APPRIS CHARITY LIMITED
Employer
ZF CV DISTRIBUTION UK LIMITED
Vacancy Description
The primary function of this role is to investigate returned parts from our customers and provide written technical reports on the findings. The types of products being investigated are primarily coming from the commercial vehicle market and include safety critical components involved in vehicle braking systems, transmission systems and suspension systems.
MAIN RESPONSIBILITIES:
* Monitoring of customer claims portals (UK and Europe)
* Registration and tracking of customer claims
* Investigation of customer field claims (use of technical test equipment and systems)
* Generate 8D reports for customer field claims
* Interface with Claims Investigation Centers and Product lines in Europe on complex investigations
* Discuss technical findings directly with customers (once technical competency reached)
Key Details
Vacancy Title
Customer Quality Engineer Apprentice
Employer Description
ZF in Batley refers to ZF Batley, which is a part of ZF Group, a global technology company that supplies systems for passenger cars, commercial vehicles, and industrial technology. ZF is particularly known for its work in driveline and chassis technology as well as active and passive safety technology. The ZF Batley site is located in West Yorkshire, UK, and it has historically specialised in components related to braking systems, particularly for commercial vehicles (like trucks and buses). The site was previously known as part of WABCO, which was acquired by ZF as part of its expansion into safety technologies.
Vacancy Location
Unit A1 Grange Valley Road West Yorkshire WF17 6GH
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000314986
Key Dates
Apply From
12/04/2025
Closing Date For Applications
2025-05-31 23:59:59
Interview Begin From
Possible Start Date
2025-08-25 00:00:00
Training
Training to be Provided
Engineering Technician - Technical Support Technician Apprenticeship Standard.
Year 1 - 2 Days a week at Appris Training Centre, Bradford: BTEC Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence - Electrical, Electronic and Mechanical Engineering).
Year 2 & 3 - 1 Day a week at Appris Training Centre, Bradford: BTEC Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge - Mechanical Engineering).
Year 2 to Year 4 - Workplace qualification: EAL Level 3 Diploma in Advanced Manufacturing Engineering - Technical Support Technician (Quality).
* Year 1: Product and process training. Learn basic principles of problem-solving by investigating claims. Learn how to use different test equipment to measure and analyse both mechanical and electronic components. Interact with customer claims portals.
* Year 2: Increase responsibility in the claims investigation process. Experience of other departments at work. Sales, training, finance.
* Year 3: Begin to take the lead for particular product groups in the claims process. Develop problem-solving and communication skills.
* Year 4: Take responsibility for designated customer groups and the related claims processes.
Learning Provider
APPRIS CHARITY LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience.
Apply Now
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