Role: Lead Design and Transformation Consultant
Location: Coventry (Hybrid 2 days onsite required)
Must have 2+ years MSP experience
Overview:
We are working with a growing Managed Service Provider (MSP) delivering IT infrastructure, cloud, and security solutions to SME clients across the UK. Due to continued growth, they are looking to appoint a Head of Projects to lead and develop their project delivery function.
This is a senior, hands‑on leadership role focused on driving successful project outcomes, building a structured PMO, and leading a team of technical delivery professionals.
The Role:
You will combine strategic leadership with hands‑on delivery, ensuring IT and transformation projects are delivered on time, on budget, and to a high standard within an MSP environment.
Key Responsibilities:
* Lead end-to-end delivery of IT and transformation projects across multiple clients
* Establish and develop PMO capability, including governance, reporting, and processes
* Manage, mentor, and grow a team of project engineers and technical specialists
* Act as the senior escalation point for project delivery and client issues
* Oversee project financials including budgets, margins, and resource planning
* Collaborate with sales and pre‑sales teams to scope and shape projects
* Drive continuous improvement across delivery standards, tools, and methodologies
Experience Required:
* Proven experience delivering IT projects within an MSP or IT services environment
* Strong background in infrastructure, cloud (M365/Azure), networking, or security
* Experience leading or managing a project delivery or engineering team
* Solid understanding of PMO practices (governance, reporting, resource management)
* Strong stakeholder management and client‑facing skills
* Commercial awareness with experience managing project budgets and profitability
* PRINCE2, PMP, or equivalent
* ITIL knowledge or certification
* Experience with PSA/project tools (e.g. ConnectWise, Autotask, MS Project)
Personal Attributes:
* Highly organised and structured
* Strong communicator with leadership presence
* Commercially driven and delivery‑focused
* Proactive, hands‑on approach
* Passionate about team development and continuous improvement
#J-18808-Ljbffr