3 Month Contract With A local Authority Role Purpose The Project Liaison Officer plays a vital role in delivering high-quality, professional communication for projects undertaken by the Mechanical & Electrical & Lift Team. You will take ownership of all non-technical communications relating to capital works and major projects, ensuring residents, stakeholders, elected members and internal teams are informed, engaged and supported throughout project delivery. The role involves managing complaints (including Stage 1), producing newsletters and resident updates, coordinating stakeholder communications, supporting legal access processes, and reviewing communications produced by internal teams and contractors. Key Responsibilities Take full ownership of all non-technical communications relating to M&E projects. Prepare, coordinate and distribute newsletters, project updates and resident communications. Review communications prepared by internal teams and external contractors before issue. Organise, chair and minute resident meetings (virtual and in-person, including evenings). Work closely with TRAs, TMOs and resident associations to ensure effective engagement. Liaise with external contractors’ Resident Liaison Officers. Act as the Council’s lead for Stage 1 complaints related to works undertaken by the section. Coordinate and provide detailed responses to formal complaints. Investigate and respond to concerns raised by residents, the public or internal staff in line with Council procedures. Respond to communications from elected members, Directors and Senior Managers. Work collaboratively with internal teams (e.g. Home Ownership, Building Control, Energy Services). Build strong working relationships across departments to achieve shared objectives. Work effectively with diverse stakeholders at pace. Use Council systems (OneServe and NEC platform) to upload and retrieve project/resident information. Organise and manage customer satisfaction surveys. Analyse, interpret and report findings; implement service improvements based on feedback. Prepare high-quality documents and reports using Microsoft Office and/or Power BI. Initiate and manage legal processes or injunctions required to secure access to properties where necessary. Requirements Educated to degree level or equivalent OR Minimum of 3 years’ experience working in a similar role Experience working within the housing sector, ideally social housing Experience working at pace with a diverse range of stakeholders Ability to prepare high-quality documents using Microsoft Word, Excel, PowerPoint and/or Power BI Excellent written and verbal communication skills Strong writing ability with a personable approach to engaging residents and colleagues Ability to clearly articulate detailed and sometimes complex information to stakeholders Ability to share information clearly, concisely and accurately to ensure common understanding and encourage engagement Ability to work independently with minimal supervision and strong time management Self-motivated, enthusiastic, creative and proactive approach to work High level of emotional intelligence and awareness of local political context Ability to work collaboratively across council departments to achieve shared objectives Ability to organise, chair and minute meetings (including evening/out-of-hours meetings) Additional Information Bi-Weekly Payments Basic DBS is required for this role 35 Working Hours Per Week