6 Month Contract TO Permanent Hemel Hempstead Spencer Richardson are proud to support our client in the search for a driven and customer-focused Sales Co-ordinator. This is a great opportunity to join a high-performing Key Accounts Hire Desk, supporting major customers with a right-first-time, compliant, and commercially focused service. People sit at the heart of this business, making it ideal for someone who thrives on ownership, accuracy, and exceptional customer care. The Role As part of the role you’ll manage the end-to-end hire process for Key Account customers, ensuring smooth communication, compliance, and service delivery. Key responsibilities include: Managing inbound and outbound hire enquiries, bookings, and follow-ups Processing a high volume sales Maintaining rate cards, hire documentation, and machine specifications Completing compliance checks, red-pen reviews, and document control Issuing pre-hire documentation and certifications Processing advice notes and additional hire charges within KPIs Liaising with depots, logistics, credit control, recruitment, crosshire, and external suppliers Managing machine control, stock administration, and invoice queries Supporting wider Hire Desk and Crosshire administration What We’re Looking For Strong customer-first mindset with a positive, proactive approach Excellent communication skills and high attention to detail Organised, self-motivated, and confident working across teams Commercially aware with a sense of urgency Hire desk or plant hire experience beneficial, but not essential