Why Join Us
Operations Manager - covering Home Counties, East Anglia and North London. Therefore, the successful candidate will live within these areas.
You will be working cross-contract with a handful of high-profile clients within an industry leading Facilities Management organisation.
As Operations Manager you will be responsible for a regional business unit and will be required to manage all budget and costs across your P&L, you will be responsible for managing reactive day to day works through your Area Support Manager and Managing Engineers and also be expected to drive strategy and the longer term plans for service delivery and future opportunities. The role will be focused on current service delivery to identify improvement areas needed and opportunities to change the way we work.
Key Benefits:
1. Salary: £64,500 - £67,000 (depending on experience)
2. Up to 20% discretionary bonus scheme, subject to achievement of targets
3. Car allowance: £6,936
What You'll Be Doing
PRINCIPLE ACCOUNTABILITIES
4. Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.
5. Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.
6. Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.
7. Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.
8. Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.
9. Achieve high standards of H&S and develop safety culture in the business
OPERATIONAL ACCOUNTABILITIES
10. Provide leadership to all direct reports to ensure that all strategic objectives are met and quality standards continue to improve
11. Lead the management team to deliver business objectives
12. Management and control of departmental expenditure within agreed budgets
13. To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver
14. Work with ‘Parts Team’ to ensure that there are parts are delivered on a timely basis to achieve high levels of service
15. Analyse stats regularly and forecast any areas of potentially poor performance and put corrective action plans in place
What We're Looking For
QUALIFICATIONS:
16. ONC/HNC in an engineering discipline C&G 2391 – Ideal but not essential
17. IOSH Managing Safely or equivalent
KNOWLEDGE AND EXPERIENCE:
18. Minimum 3 years of working in a similar role within a fast paced reactive environment delivering to multiple clients
19. Experience of running large engineers teams of 35+ engineers
20. Effective P&L management, delivering profitability
21. People management systems and processes
22. Customer Service standards
23. Developed knowledge of H&S systems, process and procedures
24. A proven track record within a management role in the Mechanical, Electrical or similar discipline
25. Previous demonstrable management role within a similar industry
26. Have the ability to identify and implement innovative and effective business improvements
27. Regulations relating to services provided
Further Benefits:
28. Salary Sacrifice Electric Vehicle Scheme
29. Private Medical (individual)
30. Laptop and Mobile
31. Group personal pension scheme of matched contributions between 5% and 6%.
32. Life Assurance
33. 25 Days Annual Leave + Bank Holidays.
34. Access to state-of-the-art training academy
35. Funded Training Sponsorship Scheme
36. Refer a Friend reward scheme
37. Cycle to Work Scheme
38. Health Cash Plan
39. Up to 10% off B&Q/ Trade Point
40. 20% off Nuffield Fitness and Wellbeing Centres
Other factors: The post holder must reside within the geographical bounaries of the zone and be able to work flexibly, as determined by business requirements, including weekend working on a rota basis.
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the ‘apply’ button.
Requisition ID
2026-8329
PRINCIPLE ACCOUNTABILITIES
41. Achievement of service level agreements and key performance indicators through delivery of all contracted services, as per contract.
42. Driving performance improvements in customer service, operational services and productivity, through the effective management, training and development of teams.
43. Oversee the cost efficiency and profitability and in conjunction with Finance, monitor the financial results and assess cost efficiencies.
44. Reinforce ways to ensure competitive advantage through encouraging the delivery of creative and diverse projects.
45. Work alongside the HR Business Partner to manage career development of staff to ensure maximum productivity and retention.
46. Achieve high standards of H&S and develop safety culture in the business
OPERATIONAL ACCOUNTABILITIES
47. Provide leadership to all direct reports to ensure that all strategic objectives are met and quality standards continue to improve
48. Lead the management team to deliver business objectives
49. Management and control of departmental expenditure within agreed budgets
50. To ensure that all agreed KPI targets are met and that sufficient resource is in place to deliver
51. Work with ‘Parts Team’ to ensure that there are parts are delivered on a timely basis to achieve high levels of service
52. Analyse stats regularly and forecast any areas of potentially poor performance and put corrective action plans in place
QUALIFICATIONS:
53. ONC/HNC in an engineering discipline C&G 2391 – Ideal but not essential
54. IOSH Managing Safely or equivalent
KNOWLEDGE AND EXPERIENCE:
55. Minimum 3 years of working in a similar role within a fast paced reactive environment delivering to multiple clients
56. Experience of running large engineers teams of 35+ engineers
57. Effective P&L management, delivering profitability
58. People management systems and processes
59. Customer Service standards
60. Developed knowledge of H&S systems, process and procedures
61. A proven track record within a management role in the Mechanical, Electrical or similar discipline
62. Previous demonstrable management role within a similar industry
63. Have the ability to identify and implement innovative and effective business improvements
64. Regulations relating to services provided
Further Benefits:
65. Salary Sacrifice Electric Vehicle Scheme
66. Private Medical (individual)
67. Laptop and Mobile
68. Group personal pension scheme of matched contributions between 5% and 6%.
69. Life Assurance
70. 25 Days Annual Leave + Bank Holidays.
71. Access to state-of-the-art training academy
72. Funded Training Sponsorship Scheme
73. Refer a Friend reward scheme
74. Cycle to Work Scheme
75. Health Cash Plan
76. Up to 10% off B&Q/ Trade Point
77. 20% off Nuffield Fitness and Wellbeing Centres
Other factors: The post holder must reside within the geographical bounaries of the zone and be able to work flexibly, as determined by business requirements, including weekend working on a rota basis.
At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation
To be considered for this position please submit your application via the ‘apply’ button.