TCSJOHNHUXLEY is world renowned as a producer of the highest quality live gaming equipment. Our products and solutions can be seen in casinos across the globe - from the largest and most prestigious gaming and entertainment resorts, to smaller exclusive clubs.
The Service Administrators Role is to maintain data and information and provide support to the Technical Service and Installation Teams and to also complete Administrative activities, in order to support the smooth operation of the Installation and Service teams.
Responsibilities and Duties
* Production of regular reports for internal and external customers
* Production of Standard and Bespoke reporting for the Head of Service and Team Managers.
* Provide tracking of projects to ensure visibility of up and coming projects to the Team Managers
* Ensure data flows come from the teams to enable accurate and efficient quotations and invoicing of works undertaken.
* Clearly document Service and Support Admin processes and identify audit methods of those processes with the required checks and balances as required.
* Provide training and support to other team members to ensure cross over of skills and seamless transition of activities between team members.
* Gain a strong Product knowledge to support Word Class support to the field teams.
* Support generation of Dashboard KPIs on a daily basis to provide a "live" view of what is going well and what is not going so well – to assist the team managers to drive continuous improvement.
* Build understanding of the challenges of the Teams being supported to find ways to assist in delivering a better service and install provision.
* Support, with Data opportunities for cost reductions in the department
* Identify and assist in developing / amending current practices and procedures to improve customer experience.
* Work closely with the Team Managers to support their project and data requirements to ensure our Customer experience is optimised.
* Control the Boot stock processes through the year and support.
* Manage Data in Big Change and identify ways that the system can be utilised more effectively to support the Service Teams.
* Maintain a livestock list of customer owned equipment for potential re-use.
* Manage Interface with Finance Team on the movement of assets that would affect the invoicing / billing of rental and Service contacts.
* Provide Technical Support to the Sales Admin team where required through product knowledge learnt as part of the Service and support role.
* Take on the activities of the Service Administration team when holidays etc. occur.
* Be prepared to take on external learning to build and develop own skills for the future.
* Build relationships with colleagues, internal and external customers.
* Generate sales orders to enable either the distribution of stocked parts and ordering of non-stocked parts for the service team using the utilization of the AX Dynamics IT system.
* Maintain records of all Engineers activities to demonstrate that all SLA criteria is met
* Ensure all chargeable work is collated from the Engineers and forwarded to the Operations Manager for approval and invoicing.
* Provide the link between the service teams and shipping department and purchasing for the entire field-based activities.
* Manage ad-hoc requests for Technical Support to customers without service contracts
* Undertake any other duties required by management to meet the needs of the business.
Required Skills and Abilities
* Experience of key Office systems – Microsoft Office applications
* Excellent attention to detail & accuracy
* High levels of organisation
* Support a continuous improvement culture
* Excellent written and verbal communications skills
* Flexible – able to work flexibly to meet business needs
Job Types: Full-time, Permanent
Expected hours: 37.5 per week
Benefits:
* Company pension
* On-site parking
* Referral programme
Application question(s):
* Are you within commuting distance to Stoke-on-Trent?
Work Location: In person