Assistant Admin Manager | Stevenage, Hertfordshire | Full Time, Monday to Friday, 35-hour week (10:00 am – 6:00 pm) | £29,500 – £31,000 (DOE) Established in 2005, our client has operated a leading UK trade directory that connects consumers with reliable vetted local tradespeople. The platform ensures quality by verifying trader experience and trade association memberships, while allowing customers to share authentic feedback through a robust review system. They are now seeking an organised, proactive, and highly reliable Assistant Admin Manager to join their fast-paced and friendly office. This is a dynamic role where no two days are the same, ideally suited to a professional who thrives under pressure and possesses exceptional interpersonal skills. What’s in it for you? • 31 days holiday (including Bank Holidays), rising to 33 days after a qualifying period • Christmas shutdown • Comprehensive, tailored on-the-job training • Supportive, dynamic environment where hard work is genuinely recognised Are you the right person for the job? • Advanced knowledge of Microsoft Office Suite and the ability to adapt to bespoke systems • Exceptional telephone manner with confidence communicating at all business levels • Previous credit control or basic finance administration experience (advantageous) • Flexible, proactive “can-do” attitude • Able to work independently and collaboratively within a team • Highly organised with strong attention to detail • Professional, discreet and able to manage confidential information • What will your role look like? • Lead day-to-day administrative functions and act as the key decision-maker in the Admin Manager’s absence • Mentor, motivate and support team members, including onboarding and developing new starters • Review, streamline and implement efficient office processes to improve workflow • Manage complex client enquiries and resolve issues professionally • Maintain high standards of written communication and email correspondence • Oversee accurate data entry and produce weekly performance reports, identifying trends and bottlenecks • Collaborate cross-functionally to balance workloads and anticipate client needs • Maintain a 100% “right first time” standard for data entry and record keeping • Ensure client enquiries are acknowledged or resolved within agreed SLAs • Contribute to strong team morale and overall productivity What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR