Technical Service Manager
Location: Redhill
Salary: Up to £52,000
About the Role
We're looking for a proactive and technically strong Technical Service Manager to take ownership of UK Government support cases within Commercial Satellite Communication Services (CSCS4). Reporting into the Senior Technical Service Manager, you'll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level.
This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills.
Technical Service Manager Responsibilities:
* Manage and drive support cases from initial report through to resolution.
* Work closely with MoD engineering and project teams, ensuring effective communication and technical support.
* Coordinate with internal resolver groups and provide senior management briefings.
* Oversee logistical and technical arrangements for service visits, ensuring efficiency and compliance.
* Support documentation creation, trend tracking, and process improvement initiatives.
* Provide training to 1st and 2nd line support staff, and assist with onboarding of engineers.
* Assist in launching new government services and delivering minor projects as required.
* Ensure sufficient spares management and procurement in line with operational needs.
Technical Service Manager Requirements:
* Royal Navy technical communications experience across COMSAT, MILSAT, MNE, and Message Handling.
* Technical knowledge of electrical/electronic systems, IT networking, and satellite communications.
* Understanding of wider MoD networks across land and sea.
* Ability to hold or obtain DV Security Clearance (essential).
* Strong problem-solving skills, able to prioritise and make independent decisions.
* Excellent communication, customer focus, and stakeholder management abilities.
* ITIL knowledge advantageous.
* Flexible approach with willingness to travel.
Why This Role?
* Opportunity to play a key part in supporting UK Government operations.
* Work on high-profile defence communication projects.
* Join a respected organisation with scope for development and influence.
* Be at the forefront of satellite communications and secure networks.
To be considered:
Please either apply online or email me directly at. For further information, please call me on 01244 567 976 / 07519 096 443.
By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
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