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Castore exists for one single reason – to make athletes better. Our ethos is built upon the philosophy of BETTER NEVER STOPS, an ideal deeply infused in our DNA and something we strive to live every single day. We utilise advanced engineering and unique technical fabrics to create the highest quality sportswear in the world for athletes who demand the very best. Designed with a passion for innovation with specialist features to help to optimise athletic performance in all conditions.
The founders’ vision is to build Castore into a brand respected across the globe for a deep and unrelenting commitment to engineering the highest quality sportswear in the world, with no stone left unturned in its search for innovation and performance enhancement.
The sportswear market has been dominated by a small clique of mass-market brands and the vision is for Castore to be a premium alternative to these, the natural brand of choice for discerning athletes who demand the very best.
The Role
As a Supervisor, you are the ultimate Service Role Model in our store. Along with the Managers, you are responsible for creating a world-class shopping environment for our customers. You lead the team by setting the pace, driving productivity, and maintaining a positive and fun environment. You inspire the teams by showcasing what great looks like.
You will be responsible for leading the team day-to-day, in all areas of the store, deputising for the Managers, and ensuring both the sales floor and behind-the-scenes operations run smoothly. You are an excellent communicator, always working with pace and authority to get the best from the team.
Responsibilities
* Supervise team members in duties and performance, providing feedback where necessary and reporting team strengths and weaknesses to management.
* Motivate, guide, and mentor team members to exceed goals and create a positive environment during shifts.
* Train new team members in company standards, customer service, and job duties.
* Work with other supervisors and management to set and evaluate stock, logistics, projects, and overall goals.
Driving Results:
* Clearly communicate with and direct the team to ensure all tasks are delivered.
* Drive business initiatives and support the team to meet targets (e.g., email capture).
* Support Managers in achieving team targets.
* Build relationships across the business to share best practices.
• Make commercial decisions and suggestions to improve business performance.
• Drive the team to meet store standards, ensuring a great shopping experience and that stock is available for customers. Escalate any issues to Managers.
• Use business reports to identify risks and opportunities and utilize them during store visits.
• Be aware of competitors’ activities and support Managers to keep the store ahead, providing a unique shopping experience.
Developing the Best:
* Take ownership of your development and act as a role model for the team.
* Support the Manager in recruiting and coaching new team members.
* Create a culture valuing wellbeing, recognizing good performance, and building a community.
* Adapt your style to meet the needs of the team, understanding the impact of your actions.
Operations:
* Identify potential risks and escalate them appropriately.
* Ensure health and safety standards are met, supporting Managers in H&S compliance.
* Support the operational running of the store, act as a key holder, and ensure procedures are followed.
* Monitor stock loss and markdowns, supporting control measures.
Future Focus:
* Plan ahead for upcoming events, stock takes, layout changes, and promotions.
* Embrace new technology and initiatives, coaching the team on multichannel shopping.
Skills & Qualities
* Experience in supervisory or management roles in customer-facing environments.
* Ability to thrive in a sales-targeted environment.
* Excellent communication skills.
* Problem-solving initiative.
* Decision-making skills.
* Strong interpersonal skills.
* Adaptability to change.
* Time management.
* Team player attitude.
* Passion for the brand.
What We Offer
* Opportunities to build a career with a fast-paced, high-growth brand.
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