On behalf of NatWest, AMS are seeking a Customer Service Advisor working within our Internal Support Team in NatWest's Castle Donnington Office, Futures House, DE74 2HN
As part of this role, you will be undertaking customer service duties and supporting first line queries for colleagues working within NatWest relating to property queries or organisation of executive meetings.
What the role involves
As a key member of our support team, you'll play an essential part in ensuring seamless communication and smooth operations across various internal services. Your responsibilities will include:
1. Providing first-line support for colleagues' property-related queries, including accurately identifying issues, logging them in our system, and assigning them to the correct supplier with the appropriate Service Level Agreement (SLA)
2. Coordinating Executive meeting room bookings across branches and office sites-PC proficiency is essential for navigating scheduling tools and systems
3. Engaging in real-time internal communication via our Chat Contact Channel, handling up to two live chat conversations simultaneously
4. Supporting occasional inbound phone inquiries; while calls may occur, the role primarily focuses on digital communication
5. Working rotational shifts as scheduled by our central operations team, with advanced visibility v...