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Client:
Accor
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
8e8a6c472e79
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
Job Description:
Company Description
Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses. The hotel is synonymous with luxury, glamour, and extraordinary adventure.
This Grade II* listed Edwardian building has been transformed into a luxury hotel with 120 rooms and suites, 85 branded residences, nine restaurants, three bars, a spa, wellness center, and a grand ballroom, making it a premier destination for events and leisure.
Guests are invited to discover new emotions and connections within these historic walls, where legendary statesmen and women once shaped the modern world. At Raffles, guests arrive as strangers, leave as friends, and return as family.
Job Description
Your role will support the Learning & Development (L&D) and Talent & Culture (T&C) functions by ensuring all L&D administration is conducted accurately and efficiently. You will work on various projects and support T&C initiatives, including creating digital collateral for colleague initiatives.
Qualifications, Skills & Experience
Essential
* Ability to create digital materials using IT software such as Adobe and Evolve (LMS).
* Excellent communication skills in English, both verbal and written.
* Ability to maintain detailed and accurate records.
* Enthusiasm and commitment to delivering exceptional service.
* Proven ability to delight guests and provide exceptional service.
* Ability to work within a team and multitask under pressure.
Desirable
* Experience in 5-star hotels or similar roles.
* Understanding of the luxury sector.
* Experience with Mapal Learning Management System (Flow Learning).
Additional Information
Why join our Raffles team?
You will receive benefits such as:
* 28 days holiday including bank holidays, with additional days for each year of service up to 5 years (35 days).
* Staff meals, free uniform dry cleaning, pension contributions, sick pay, maternity/paternity/adoption pay, life assurance, employee assistance, season ticket loans, and more.
* Opportunities for internal learning and development, fun events, and discounts at Raffles London and worldwide.
Raffles Values
Be You: Show creativity and enthusiasm.
Be Kind: Demonstrate humility and generosity.
Be Happy: Uplift colleagues and guests with positivity.
Be Confident: Share knowledge openly for excellence.
Have Your Purpose: Make a tangible impact through care and responsibility.
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