£28,099.50 per annum
37.5 hours per week
Join us in creating memorable hospitality experiences across various prestigious locations, including offices, stadiums, cathedrals, and universities. We pride ourselves on beautiful spaces, exciting menus, and friendly teams that ensure every customer and guest receives the service they deserve.
We are looking for talented individuals to join our team. We support your career growth and aim to foster a culture of continuous learning and improvement. Be part of our food revolution!
Company Description
British Airways Concorde Lounge Host/Waiting Staff
£28,099.50 per annum
37.5 hours per week
Our commitment to excellence has been evident for nearly 20 years, delivering exceptional hospitality in every location and to every client.
We seek the brightest and best to join us. We will help you build your hospitality legacy and a career you can be proud of.
Our focus on our people means we continually strive to advance our team’s careers. Embracing a 'Better' mindset, learning is central to your experience with us.
Come be part of the food revolution!
Job Description
BaxterStorey / British Airways Partnership
£14.41 per hour, with overtime paid at £18.01 per hour (qualifying terms apply)
Quick start potential!!!
We supply catering services within the British Airways lounges and are seeking experienced front-of-house team members/waiting staff.
Work in the dynamic Heathrow Airport estate, providing a rewarding experience alongside a friendly, experienced team. Your role is to ensure every passenger receives outstanding hospitality.
Responsibilities include:
* Serving food and beverages, including alcohol, with charm and attention to detail.
* Greeting passengers as they enter the lounge, setting the tone for the world-class Concorde Lounge experience.
* Managing sections such as buffet, dining, bar, and lounge areas, taking lead responsibilities.
* Clearing tables efficiently to maintain a relaxing environment.
* Providing excellent customer service at all times.
Shift Pattern:
Rotating shifts, 6 days on, 2 days off, 8-hour shifts, including mornings and afternoons.
* Earliest start: 04:30
* Latest finish: 22:30
* Living within a commutable distance is essential, especially considering early and late shifts. Parking is free for drivers; public transport users should plan accordingly.
Additional notes: You must have a 5-year checkable history (employment, education, unemployment) and proof of rights to work in the UK. If you've spent over 6 months outside the UK recently, a police clearance (PCC) may be required.
Qualifications
Required skills and experience:
* Ability to focus on passenger needs, remaining calm and courteous.
* Strong interpersonal and problem-solving skills.
* Ability to work under pressure in a fast-paced environment.
* Teamwork and collaboration skills.
Additional Benefits
* 28 days holiday including bank holidays
* Guaranteed day off on your birthday
* Tailored training and development programs
* Pension scheme
* Life insurance
* Monthly customer recognition awards
* Discounts via HAPI app (shops, holidays, cinemas)
* Free food and beverages on duty
* On-site free parking
We are committed to fostering an inclusive culture that celebrates individuality. Apply today to fuel your career in hospitality.
Learn more about us at our website.
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