New
IT Compliance & Service Manager
About the role
IT Compliance & Service Manager
Middlesbrough - Hybrid
Salary - £50-60k
My client is a medium-sized, fast-moving business seeking a technically strong IT Compliance & Service Manager to lead their ISO27001 compliance programme and oversee IT service delivery. You’ll manage outsourced IT service providers, execute our information security management system (ISMS), and ensure effective Microsoft 365 governance.
This is a senior, high-impact role requiring initiative, technical depth, and strong vendor relationship management skills. You'll think independently, propose solutions, and advocate for IT governance best practices across the organisation.
Key Responsibilities ISO 27001 & IT Governance
1. Execute ISMS rollout and maintain policies, processes, and controls aligned with ISO 27001
2. Develop and maintain IT security policies, procedures, and standards
3. Support internal audits, risk assessments, and compliance reporting
4. Help steer the overall ISMS programme and ensure audit readiness
Third-Party Service Management & ITSM
5. Manage strategic relationships with IT service providers and oversee SLA performance
6. Lead vendor selection processes and coordinate between multiple service providers
7. Oversee day-to-day IT operations and manage incident, request, and change processes
8. Drive continuous improvement initiatives aligned with ITIL frameworks
Microsoft 365 Governance
9. Work with service providers to ensure M365 is configured, secured, and optimised
10. Develop governance policies and promote best practices across the business
11. Monitor compliance with licensing and security requirements
Stakeholder Engagement
12. Serve as IT representative on the Risk Committee and contribute to the Change Board
13. Partner with internal teams on facilities-related IT requirements
14. Act as trusted advisor to business leaders on IT governance and compliance matters
Required Skills & Experience
15. Proven experience in IT compliance, governance, or service management roles
16. Strong knowledge of Microsoft 365 capabilities, security, and administration
17. Experience managing outsourced IT providers and vendor relationships
18. Solid understanding of ISO 27001 and ISMS implementation
19. Knowledge of ITSM frameworks (ITIL) and service delivery best practices
20. Strong vendor management and stakeholder engagement abilities
21. Proactive, solutions-oriented mindset with excellent problem-solving skills
Desirable Qualifications
22. ISO 27001 Lead Implementer or Auditor certification
23. Microsoft certifications (MS-100, MS-101, Security-focused)
24. ITIL Foundation or higher certification
25. Experience in medium-sized business or scale-up environment
Sign up for Job alerts
By submitting your details you agree to our
Job Details
26. Posted: about 4 hours ago
27. Location: Middlesbrough, England
28. Job Type:
29. Salary: 50000
30. Discipline:
31. Job Ref: 51157
Consultant
David Somerville
Tech Recruitment Consultant