Life on the team
We are now looking for an International Customer Specialist to join our team in the UK due to growth, you will be work remotely 2pm through to 10pm.
Joining the International business support team offers a unique opportunity to collaborate with diverse cultures, developing invaluable global business skills.
You will be part of a dynamic environment that fosters innovation and growth, making a real impact on our global operations for our worldwide customers.
What youll do
Youll be responsible for the presales and post sales aspect of our international customers while ensuring a great customer experience and developing relationships with all stakeholders.
This will include:
Preparing pre-sales quotations in line with customer requirements working alongside our sales and vendor teams
Work closely with the lead account team to ensure the quantities and agreed pricing are consistent across quotes, POs and invoices
Work with internal service providers to obtain information relating to the effective and accurate sales order processing, including validation of international ordering protocols for Export with our Trade Compliance.
Prompt processing of orders, credits and rebills in SAP
Accountable for the management of customer stock (buy & store, Inventory and contract stock) and works closely with Partner Management and Configuration and Logistics to optimise stock levels
Supports standard customer reporting requirements as required (as identified through the standard service description)
Proactively resolves and manages customer, account, order, and invoices queries (as received) promptly
Identifies and participates in process, customer optimisation projects both locally and with the lead country Customer Management and Account teams
Maintains systems awareness training to stay up to date for any changes
Maintains a sufficient level of understanding of exporting regulations to ensure compliance and correct tax handling
Develops strong, collaborative customer & business account management relationships that drives greater engagement and customer satisfaction.
What youll need
Experience of working Sales Operations and Customer Service roles
Some experience in handling large, complex, and international customer orders and projects
Customer and sales orientation
Reliability, conscientiousness, sense of responsibility and initiative
Basic knowledge of project coordination
Ability to work in a team, on their own, with the ability to prioritise workload
Knowledge of the major IT manufacturers and their products
Adds value to team efforts by sharing knowledge and ideas
Able to articulate the service the customer requires and delivers to that standard
Can use active listening skills and probing techniques to understand the priorities and concerns of others
Strong communication skills
Willingness to travel
Some knowledge of SAP (SD Module), Salesforce, MS Office, E-Business Tools.
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