ICT Support Technician (2nd Level)
Role: ICT Support Technician (2nd Level)
Department: Digital Services
Grade: 5 (£28,778 - £32,097)
Responsible to: Head of Customer Services & Support
Campus: Derry~Londonderry
(Full-Time, Fixed term to 31st December 2026)
Job Purpose:
Are you passionate about technology and looking to kickstart your career in IT? Join our dynamic Digital Services team as an ICT Support Technician at Ulster University, where you’ll play a vital role in providing essential IT support to staff, students, and visitors across campus. This is an entry level role perfect for individuals looking to grow and advance their skills in a thriving IT environment. This role offers not only hands on experience, but ample opportunity for career progression.
As an ICT Support Technician, you will deliver 2nd line IT technical support by resolving a range of IT issues supporting staff, students, and visitors with technical problems based at your campus location. You’ll troubleshoot and solve escalated issues, delivering solutions that keep the university running smoothly. The role requires an understanding of IT Service Management and knowledge of current computing technologies, as entry level post, a training and development plan is scheduled.
Please note: This role involves working on campus to facilitate in-person support. Currently, hybrid or remote options are not offered.
Closing Date: 6th January 2026 at 23:30
Ulster University recognises the potential benefits that Generative AI tools (for example ChatGPT) may bring to some candidates during the application process. In particular, we recognise the positive impact such tools may have with regard to equality, diversity and inclusion. When using AI, however, we encourage candidates to use the technology responsibly, ensuring that submitted applications provide an accurate representation of your skills, abilities and experience. Our selection activities are designed to robustly test and evaluate the extent to which candidates meet the selection criteria outlined for each role. This includes the use of interviews, presentations, written exercises and other additional selection activities as appropriate for each role.
Ulster University holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education,