The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us. We’re looking for a Food and Beverage Team Leader.
Salary: £25,837.50 per annum. Contract Duration: Permanent. Working Hours: 37.5 hours per week.
What you’ll be doing
As a Team Leader, you’ll be giving day‑to‑day support to your team, ensuring they consistently provide great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable.
Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can‑do’ attitude and your desire to provide an outstanding service.
Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food.
You’ll also be supervising the induction and training of colleagues, helping build a team dedicated to great service and to giving people a day to remember. We’ll give you an induction that fits the job, training in allergens and food safety, and any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Who we’re looking for
* No experience is needed, but we’d love to hear from you if you’re focused on giving great service to everyone you meet.
* A team player, but also happy to work on your own initiative.
* Well‑organised and adaptable.
* Ability to lead, support and develop a team.
* Confident dealing with a variety of situations including complaints.
* Willing to learn new skills.
The package
We welcome and value difference, and strive to create an inclusive culture where everyone feels they belong. The National Trust has the motto ‘For everyone, for ever’ at its heart.
* Substantial pension scheme of up to 10% basic salary.
* Free entry to National Trust places for you, a guest and your children (under 18).
* Rental deposit loan scheme.
* Season ticket loan.
* EV car lease scheme (for roles that meet the salary criteria).
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
* Flexible working whenever possible.
* Employee assistance programme.
* Free parking at most Trust places.
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