We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers. Responsibilities * Respond to inquiries and engaging with existing customers to ensure customer expectations are met * Provide accurate information regarding products and services, ensuring customers have the knowledge they need. * Handle complaints and resolve issues effectively while maintaining a positive attitude. * Maintain relationships with existing customers to encourage loyalty, trust and repeat business * Work closely with the Sales and Quotation department to ensure customer requirements are met * Monitor sales activities and customer spends/trends Qualifications * Proven experience in a customer service role is preferred. * Previous experience in the Electrical industry would be an advantage * Able to communicate and influence effectively * Knowledge of MS Office (Outlook, Excel, Word and Social media platforms) * Excellent telephone manner and communication skills If this role would be of interest please apply with your up to date CV