Business Operations Lead
Location: Milton Keynes
Type: Full-time / Hybrid
Industry: Publishing / Content & Media
Are you a natural problem-solver who thrives at the intersection of people, process, and data? Do you enjoy turning complexity into clarity, improving how teams operate, and ensuring customers receive outstanding service?
If so, wed love you to join our team as Business Operations Lead.
About the Role
As our Business Operations Lead, you will play a pivotal role in connecting UK stakeholders, teams and clientsensuring that processes run smoothly, information flows accurately, and business needs are translated into effective solutions.
Working closely with the Manager, Business Operations, you will lead selected operational projects from discovery to delivery. Youll identify gaps, propose improvements, and help shape processes that support our publishing partnerships and internal teams.
You will collaborate extensively across Customer Care, Client Services, Credit Control, Warehouse Operations and Goods In to support systems, streamline workflows, and troubleshoot issues. This is a hands-on, varied role perfect ...