We’re a Collection of fabulous Hotels set in beautiful countryside and our hotels are full of great people… We are actively seeking Guest Services Assistant who will be responsible for providing the very best care to our guests at every stage of their stay. Acting as an ambassador in selling our F&B destinations, activities and additional services, including restaurant and bedroom reservations, vouchers and gifts, as well as our special events.
Ensuring billing accuracy.
Operating the switchboard.
Guest Services administrative tasks.
Passion for delivering excellent customer service.
Computer literacy.
A clear, friendly and professional telephone manner.
As well as excellent training, development and progression opportunities, other benefits include:
~ Competitive salary, benefits and we pay above the Real Living Wage Employer.
~29 days holiday (increasing with length of service).
~ We operate a discretionary service charge system.
~50% Discount on food and beverage across all Exclusive properties.
~ Really big discounts of room nights across all Exclusive properties.
~ PERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.
~ Meals on duty provided for free.
~ Recognition and rewards scheme.
~ Access to our learning platform including great training and development. Cycle to work scheme.
You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat.
# When you tell a guest you’re happy to help, you have to mean it.