Head of Customer Success
Corpay Greater London, England, United Kingdom
As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete, building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand‑new best‑in‑class customer success experience aimed at enterprise end clients, ensuring customer satisfaction and increasing revenue within existing clients.
You will report directly to the Vice President of Customer Success and regularly collaborate with internal business leaders, implementation, onboarding, sales, FP&A and finance teams.
Seniority Level: Director | Employment Type: Full‑time
How We Work
As Head of Customer Success you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:
* Assigned workspace in Swindon or London, UK
* Company‑issued equipment
* Formal, hands‑on training
* Collaborative and supportive team environment
* Drawing on an award‑winning wider customer success team to launch and grow a new team within the wider function
Role Responsibilities
* Build a new Customer Success team and function
* Set performance metrics to deliver best in class
* Adopt a customer‑first approach focusing on successfully onboarding and then growing enterprise accounts
* Oversee revenue idea generation and implementation, responsible for implementing various initiatives to improve revenue performance
* Perform analysis to support business needs and corporate reporting requirements; responsible for strategic planning and forecasting
* Collaborate with all other departments to support strategic initiatives and projects implementation
Qualifications & Skills
* Bachelor’s degree is an advantage
* Prior experience building a new customer success function
* Experience within card payments, AP Automation, ERP and/or SaaS
* Some FinTech or Financial Services sector knowledge and experience
* Strong analytical, organizational, and problem‑solving skills
* Strong communication skills with the ability to collaborate effectively across departments
* Self‑starter with a growth mindset and a willingness to take on new challenges in a fast‑paced environment
Benefits & Perks
* Competitive salary
* 25 days annual leave plus public holidays, plus a holiday buy‑back scheme
* Pension scheme
* Health and wellness programs
* Car allowance
* Significant career progression opportunities, with potential to take on a wider leadership role in the future
* Opportunity to join a leading brand in a high‑growth global business
* Fun culture with company‑wide contests and prizes
#J-18808-Ljbffr