Job Description
IT & Infrastructure Manager | Hybrid (Birmingham HQ)
* Full time
* Perm
* To £50,000 + car allowance £4800 + benefits
We are on the look out for a hands on and proactive IT & Infrastructure Manager to join our clients growing group - coordinating all aspects of IT systems, telephony platforms, user
onboarding/offboarding, and third-party technology suppliers.
🌍 Location: Birmingham (HQ) + regular UK travel
👤 Reports to: Head of Operations
🏢 Industry: Professional Services
Role Overview:
1. Be the go-to lead for all IT & telephony service delivery, working closely with external providers
2. Manage onboarding/offboarding, device allocation, software licenses, VoIP system admin, and call routing.
3. Track and report on telephony performance, user stats, and call recordings.
4. Drive tech integration during acquisitions, relocations, and office expansions.
5. Support business continuity & disaster recovery planning.
6. Coordinate supplier management across IT, telecoms, utilities, and consumables.