* Salary – £32,000-£40,000 (depending on experience)
* Location – 24 The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU
* Contract – Full-time 37.5 hours per week, permanent upon completion of probationary period
* Contact – Miriam.jose@welcomm.co.uk or 0800 064 64 64
* Please Note – We are unable to provide Visa Sponsorship for this position.
About Us
At Welcomm Communications, we’re more than just a service provider. Our team is dedicated to supporting businesses, ensuring they have all the necessary tools to effectively communicate; we’re in the business of helping business connect to their customers.Their success is our success. This commitment is what truly brings a family feel to our business.
We are immensely proud to be known for our award-winning customer service and operational support, having been recognised as O2’s Business Partner of the Year for six consecutive years—an unprecedented accomplishment and we are committed to continuing this excellent service for our customers.
Our core values drive everything we do:
* Trust (Integrity): We prioritise honesty, transparency, and ethical decision-making.
* Innovation: We embrace a growth mindset, excel in problem-solving, remove blockers, and seek new opportunities.
* People First: We value empathy, emotional intelligence, and prioritise building strong relationships.
* Collaboration: We foster inclusivity, strong communication, and work to break down silos.
Role Purpose
As an Account Development Manager, you are responsible for the proactive management of an allocated customer base of business’ with 10+ employees. You will cultivate strong, long-term relationships through strategic engagement, ensuring customer needs are understood and addressed with tailored solutions. By identifying opportunities to expand the use of Welcomm’s products and services, you will drive account growth through upselling and cross selling, increasing monthly recurring revenue and contributing to the overall success of your base.
Role Responsibilities
1. Manage an allocated customer base of customer accounts with 10+ employees, owning all customer contact with to ensure they are satisfied with the services being provided.
2. Proactively contact customers in line with contact strategy (call every 3 months, meetings every 6 month), arranging meetings in person or via Teams if necessary.
3. Manage opportunities for growth in recurring monthly revenue by understanding customer pain points and aligning tailored solutions across Welcomm’s full product and service range.
4. Collaborate with Sales Admin on the preparation and completion of quotes ensuring timely and accurate delivery.
5. Partner with product specialists to prepare for customer meetings, leveraging their expertise to deliver well-informed, customer-centric solutions.
6. Develop and strengthen long-term relationships with customers, positioning Welcomm as their preferred provider when contracts are up for renewal or new needs arise.
7. Take ownership of client engagements, preparing thoroughly to present relevant solutions that reflect each customer’s unique requirements.
8. Negotiate and close opportunities in line with agreed sales targets and Welcomm’s strategic objectives, working in alignment with the Head of Account Management.
9. Responsible to coordinate with internal departments to ensure seamless delivery of services, maintaining customer satisfaction throughout pre- and post-sales processes.
10. Keep accurate records of all customer interactions and updates in the CRM system (Layer), supporting future engagement and opportunity tracking.
11. Drive base growth by proactively researching and identifying potential business opportunities, e.g. through door-knocking, referrals or strategic callout sessions.
12. Drive results in line with Welcomm’s KPI expectations.
13. Engage in training sessions (including CQMs), applying feedback and new knowledge to improve customer engagement and account coordination while working with the Head of Account Management to identify areas for personal development.
14. Champion a positive culture and embrace the Welcomm values, helping team members and new starters when required.
Education and Skills/Qualifications
* Proven track record in account management. (Preferred)
* Full, clean UK Driving Licence (Essential)
* Proficient in Microsoft Suite. (Essential)
* Face-2-Face customer sales experience. (Essential)
* Bachelor’s degree in a Business discipline (Beneficial but not required)
* Industry knowledge and experience with CRM systems (Beneficial but not required)
Personal Attributes
* Customer-centric.
* Highly organised.
* Attentive nature.
* Empathetic – truly care for your customers.
What We Offer
* Quarterly paid commission structure (uncapped).
* 23 days annual leave + Bank Holidays (Increases with length of service)
* Employee recognition events, awards, and incentives.
* Healthcare cashback plan to help with medical and therapy bills, 24/7 GP access and an employee assistance programme (EAP). (Post Probation)
* Retail and hospitality discounts through Perkbox. (Post Probation)
Please Note
We embrace diversity and are committed to create an inclusive environment where all individuals feel valued, respected and heard. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, neurodiversity, gender reassignment or identity, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
We are committed to providing reasonable adjustments throughout our application and interview process to ensure you can showcase your best self.
We prioritise our employees' well-being and recognise the importance of a healthy work-life balance. We offer flexible working patterns and alternatives to full-time work, and we are dedicated to finding the best solution that fits your lifestyle and needs.
Disclosure and barring (DBS) check
As part of our partner agreement with O2, we are required to carry out a Basic Disclosure (Criminal Conviction Certificate) check for all our employees.
Note to Recruitment Agencies
We truly appreciate your interest in assisting us, but at this time, we are focusing on direct applications and managing our recruitment process in-house. Thank you for your understanding and cooperation.
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