About us Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy. Our mission Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time. Our Vision To be a trusted partner for Security solutions through intelligence, innovation, and influence. The Opportunity As a Site Security Controller Lead you will report to our Head of Client Services, and will be vital to the successful delivery of day to day running of the security operations on-site at our prestigious client. Your primary roles will include building / maintaining a successful relationship with the client, and all key stakeholders and officers to ensure that an level of service is delivered to the highest standard. Through developing a ‘one team’ approach across the site, you will drive an efficient and professional work ethic and demonstrate Dardan’s and our Client’s values through your own behaviour. Technical ability and Security/Risk knowledge essential - this role will be managing the CCTV / Access control company and systems in addition to enhancing the team's capabilities. You will be passionate about delivering exceptional client and guest experience through coaching staff to achieve the highest levels of service, safety and presentation. Your duties include (but are not limited to): Manage the control room - overseeing the security team performance Further develop physical and system (CCTV) patrols the site using all systems Management oversight of the CCTV and Access Control systems provider on behalf of the client reporting any performance issues or non-compliance to KPIs to the relevant stakeholder/s Development of a ‘Security Control Room Operational Manual’ which all security staff should be efficient in adhering to Ensuring all site procedures are kept up to date (Standard Operating Procedures and Assignment Instructions) Support the delivery of a training plan and matrix to evidence all the security team are adequately trained, competent and compliant to both legal and client demands Highlight training requirements to the Head of Client Services Collate reports and document incident reports Support the Head of Client services Support site team with Health & Safety management system (incident reporting) and correct use of the systems in operation Full in-house training will be provided. Reward and Benefits Unlimited training and opportunities to progress £47,000 - £52,000 per annum, depending on knowledge and skill Monday - Friday - 50 hours per week, Core hours are 09:00 - 16:00 with flexibility either side and some weekends Up to 28 days paid holiday (site and shift dependant) Recognition rewards Access to a 24/7 employee wellbeing support line Virtual GP Service Earn an extra bonus through recommend a Friend Scheme, no limits Essential Skills and Experience Valid SIA Licence Full understanding of corporate security An understanding and awareness of technical security such as CCTV and Access Control Experience and wide understanding of CCTV monitoring, Access control systems and Incident response organization Contractor manager experience to include KPI and Compliance Highly refined verbal and writing communication skills Passion for service excellence Initiative, creativity and ability to solve problems Strong team building and motivational skills with excellent people management skills Ability to train and develop team members where required We are Dardan Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”. Diversity, Inclusion and Equality At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients. We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values. Click on the icons to follow our social media pages and keep up to date on the latest from Dardan!