Are you looking for an opportunity to play a key role in shaping the customer experience strategy of a growing company?
With the potential for career advancement as the company expands and additional roles become available, don’t miss this opportunity!
The Company
Based in Chorley, Certi-fi is a growing company providing world-class certification for the home energy market. They are committed to providing an end-to-end certification process that covers every aspect of a consumer’s journey - starting with the manufacture of products, through to sales and installation, and then to ensure safe decommissioning and remanufacturing. Our objective is to be the leading certification scheme in our field, maintain our UKAS recognition, and support our members to truly differentiate themselves from their competitors.
At the heart of everything that they do, is the welfare and protection of the consumer - facilitating the green economy. Certi-fi is committed to delivering exceptional customer experiences and building lasting relationships with our clients. As they expand our operations, they are seeking a passionate and detail-oriented individual to join our team as a Customer Experience Integration Specialist/Head of Consumer Services.
The Job
You will play a pivotal role in establishing and managing our customer service management function. Your initial responsibility will be to review the current custome...