Company: GBD FedEx Express UK Transportation Limited
Address: Unit A, St Michael's Close, Aylesford
Scheduled Weekly Hours: 40
Worker Type: Regular
Posting Start Date: 15-Aug-2025
Posting Close Date: 28-Aug-2025
Job Family: FXE-EU: Operations Support Agent (ID)
Position Summary
We believe that our strengths come from our differences, and we actively invest in recruiting and retaining a diverse and inclusive workforce that reflects the communities we serve.
As an Operations Support Agent, you will be working in a fast-paced environment and adhere to strict timelines.
Working hours: 40 per week
Shift pattern: Day Shift
Salary: £13.42 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
Responsibilities
* Answering incoming calls from customers regarding collection requests and delivery queries.
* Sorting and allocating premium and distance deliveries.
* Checking and investigating failed deliveries/collections as needed.
* Prioritising and re-allocating failures for next-day delivery.
* Inputting data into our tracking system.
* Maintaining clear and effective communication with the team, managers, and other depots.
* Following FedEx processes, procedures, controls, and external regulatory requirements.
You will also provide support to your supervisor and team members as required, ensuring the safe and secure movement of freight. You will ensure that customers' urgent packages arrive on time, providing high-quality customer service to make every experience outstanding. Full training will be provided, along with a competitive salary and benefits. We offer excellent career opportunities for those eager to progress in a supportive and expanding environment.
Diversity & Inclusion is more than just the workplace. It's about celebrating cultures, inspiring dreams, and creating a global community where everyone is accepted. FedEx in the UK is Disability Confident 'Committed'. FedEx was founded on a philosophy that puts people first. We are an equal opportunity employer committed to a diverse and inclusive workforce, providing growth opportunities for all.
FedEx Express is one of the world's largest express transportation companies, serving over 220 countries and territories daily. Our success is driven by our dedicated team members, who strive to make every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit (P-S-P) philosophy governs our decisions and activities. We care for our people; they deliver exceptional service, leading to profitability, which we reinvest in our employees and the company. Our success is attributed to our people, and our culture encourages innovation, well-being, and contribution.
Our Culture
Our culture is a cornerstone of our success and growth. It brings our values to life through behaviors and actions worldwide. While systems and infrastructure can be copied, our culture makes us unique and competitive in today's global marketplace.
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