Employer Location: DOWN
Job description
Golf Club Reception Duties at Castlereagh Hills Golf Course. This will involve: -Opening and closing of the building. Taking out the Golf Buggies for use. Opening the till, FOH and dealing with Golf Course and Clubhouse bookings. Cash handling including cashing up at the end of the night. A knowledge of Golf would be preferred however if no golf knowledge. experience in a customer service role is essential. The clubhouse open 7.30am, Monday to Friday and 6.30am on Weekends. This will change due to day light hours resulting in a later opening time. The shifts will be a mix of morning / evenings and weekend shift.
Responsibilities
* Provision of a full range of receptionist services including dealing with the public in person, by telephone and by email in accordance with the Council’s Customer Care standards.
* Operation of the switchboard ensuring calls are correctly diverted and messages received promptly delivered.
* Operation of a computerised box office/cash system and undertaking the uploading of events and maintenance of season programme information onto the computerized box office system.
* To action room bookings received from Council departments, confirming room bookings, avoiding room booking conflicts through usage of computerised room booking system. All in accordance with the Council’s policies and procedures.
* Reconciliation of cash and processing lodgements in accordance with Council procedures.
* Provision of clerical and administrative support to include word processing, assisting with purchasing, filing, budget monitoring and maintenance of records and processing incoming/outgoing mail and email messages.
Skills and Qualifications
Essential Skills
* Five GCSE passes at Grade A - C or NVQ Level 2 in administration (or equivalent).
* One year’s experience in a customer service environment or receptionist post.
* A working knowledge of computer packages to include Microsoft Word and Excel.