Job Title: F&B Operations Manager
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We are seeking a skilled F&B Operations Manager to join our team at Haggerston Castle Holiday Park in Northumberland.
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This role is responsible for overseeing the management of multiple pop-up outlets, including food and beverage services. As an F&B Operations Manager, you will be tasked with leading a high-performing team to deliver exceptional guest experiences.
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Main Responsibilities:
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* Team Leadership: Lead, motivate, and support the team to achieve targets and deliver excellent service.
* Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
* Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
* Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
* Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
* Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
* Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.
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Requirements:
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* Proven experience in roles such as Duty Manager, Store Manager, or a similar leadership role within the food service or retail industry.
* Strong leadership and communication skills.
* Ability to work in a fast-paced environment while maintaining attention to detail.
* Exceptional customer service and problem-solving abilities.
What We Offer:
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* An attractive salary.
* On-site accommodation (subject to availability and terms and conditions).
* An inclusive, supportive work environment.
* Comprehensive training and ongoing support.
* Career development opportunities.
* Exclusive team perks.
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How to Apply:
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To apply for this role, click on the application link below and follow the instructions provided.
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