Looking fot IT support at Viridien UK in Wales.
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Viridien (www.viridiengroup.com) is an advanced technology, digital and Earth data company that pushes the boundaries of science for a more prosperous and sustainable future. With our ingenuity, drive and deep curiosity we discover new insights, innovations, and solutions that efficiently and responsibly resolve complex natural resource, digital, energy transition and infrastructure challenges.
Role Overview
Reporting to the Llandudno Service Desk Team Leader, the IT Support role will be responsible for providing entry level of technical support in configuring, troubleshooting, isolating, repairing and resolving user desktop issues.
This support will be inclusive of desktop/laptop/tablet hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
It will involve using and maintaining the team documentation and undertaking project work to proactively improve the user experience.
Key Responsibilities
Log all incident calls with detailed comments
Take ownership of incidents
Redirect incidents, where necessary, whilst maintaining ownership
Keep end users informed of incident progress and manage their expectations
Support Microsoft OS and Applications
Provide first-line hardware support for end points
Create user accounts
Suspend and resume user accounts for Leave of Absence
Shutdown user accounts
Set up end user desks with appropriate hardware
Build systems from USB
Deploy software from Microsoft Intune & Company Portal
Perform routine checks of deployed systems (e.g. meeting rooms)
Perform daily back up checks
Undertake project work
Asset tag new hardware
Ensure all documentation and procedures are kept up to date
Have basic understanding of network connectivity
#SJ
Key Requirements
Strong interest in IT.
Ability to work as part of a team.
Self-motivation and drive.
Flexible 'can-do' attitude to tasks, and ability to use own initiative.
Establish and maintain positive and professional relationships with users and team.
Ability to thrive in a fast paced, rapid changing environment.
Foster professional and team oriented relationships with colleagues.
Ensure confidentiality and reliability of corporate data.
Key Competencies
Technical - Technical Expertise
Strategic Orientation - Customer Focus
Essential
Qualifications and Experience
Troubleshooting and analytical skills
Understanding of Microsoft Windows 10 & 11 and Microsoft Office Suites
Basic understanding of networking connectivity
Good verbal and written communication skills
Ability to prioritize work and multi-task, including urgent support issues
Desirable
Working towards or have any of the below entry level IT qualifications:
CompTIA
City & Guilds IT Qualifications
Google IT Support Certificate
LinkedIn Learning Certificates
We see things differently. Diversity fuels our innovation, we value the unique ways in which we differ, and we are committed to equal employment opportunities for all professionals.
#J-18808-Ljbffr